Customer Success Engineer

2 days ago

Singapore 株式会社Synspective Full time $60,000 - $80,000 per year

Synspective builds and operates its own small Synthetic Aperture Radar (SAR) satellites and is a leading innovator in the development of industry-specific services that utilizes satellite data.

Combining new geospatial and terrestrial data through data science, we aim to support and accelerate data-driven decision making, business growth, and risk management.

Objectives

Our business is expanding and so are our teams. Synspective's Singapore office is seeking an enthusiastic and motivated Customer Success Engineer to join our Sales & Customer engineering team. Serving as a business bridge with Synspective's headquarters in Japan, you will play a critical role in ensuring our customers maximize the value of our data and solution products and maintain long-term successful relationships with them.

Key Responsibilities

Customer Onboarding

  • Onboarding process for new customers, ensuring a smooth and positive experience.
  • Provide training and support to aid customers in effectively using our SAR imagery and related geospatial products.

Technical Support

  • Serve as the primary contact point for customer inquiries and technical issues.
  • Troubleshoot and resolve technical problems in a timely and efficient manner.

Customer Relationship Management

  • Build and maintain positive relationships with customers to understand their needs and objectives.
  • Conduct regular check-ins and reviews to monitor customer satisfaction and usage.
  • Track and enhance customer usage of Synspective Product and Solutions

Product Feedback and Improvement

  • Gather customer feedback and insights to inform product development and enhancements.
  • Work closely with the product management team to communicate customer needs and prioritize feature requests.

Documentation and Training

  • Create and update helpful guides, tutorials and best practices for customers.

  • Bachelor's degree in Science or Engineering

  • 1~2 years in enterprise experience in a customer-facing technical support or customer success role, in the geospatial industry.
  • Knowledge of geospatial concepts, GIS software and spatial data analysis.
  • Ability to understand technical materials and explain to non-technical users.
  • Excellent verbal and written communication skills (technical & business level fluency in English), attention to detail.
  • Strong people skills / effective interpersonal communications.
  • Ability to multi-task and be self-motivated in a disparate environment.
  • Ability to work independently and as part of a collaborative team.

Preferred qualifications

  • Familiarity in digital technology applications for government and commercial sectors.
  • Experience in satellite imagery (optical and SAR) analysis techniques is a plus.
  • Regional language proficiency a plus

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