E-Commerce & Website Experience Manager

1 week ago

Central Region, Singapore Efficient Living Group Full time $90,000 - $120,000 per year

We're looking for an experienced E-Commerce & Website Experience Manager to own our online store performance, manage product content and merchandising, and deliver a seamless, high-converting customer journey across our Shopify Plus site(s).

This is a key role that combines technical know-how, strategic thinking, and hands-on execution. You'll work closely with marketing, product, operations, and CX to deliver real business impact.


Key Responsibilities

E-Commerce Operations & Content Management

  • Own end-to-end product and promotional content management via Shopify Plus
  • Lead all aspects of product listing creation, updates, optimisations, markdowns, and promotional execution
  • Ensure strategic merchandising and accurate representation across product categories
  • Maintain site quality, consistency, and freshness of content

Conversion Rate Optimisation & Site Development

  • Apply CRO best practices to optimise the customer journey and drive conversion
  • Manage feature launches and collaborate with developers to test and deploy changes across devices and browsers
  • Conduct daily QA checks and troubleshoot bugs (small to critical), using manual or automated testing tools

Analytics & Site Performance

  • Use tools like Google Analytics, Hotjar, and Shopify Analytics to identify trends, pain points, and opportunities for improvement
  • Monitor and improve site speed and Core Web Vitals
  • Identify and implement high-performing Shopify apps that drive engagement or sales

Cross-Functional Collaboration

  • Work closely with the marketing team to support campaign execution.
  • Align with product and CX teams to ensure messaging and offers are consistent across channels
  • Lead pre-launch coordination to ensure site readiness

Customer Retention & Post-Purchase Experience

  • Use customer data to improve repeat purchases and CLV
  • Lead post-purchase engagement for long-lifecycle products like furniture
  • Support initiatives to boost the return customer rate and brand loyalty

Project & Stakeholder Management

  • Manage multiple priorities across departments, ensuring deadlines are met and projects are aligned
  • Communicate effectively with developers and stakeholders to get things shipped and fixed fast
Qualifications & Experience
  • 3+ years in an e-commerce, digital merchandising, or web management role
  • Strong hands-on experience with Shopify Plus and CMS tools
  • Proven track record with conversion rate optimisation, analytics, and QA processes
  • Experience managing product catalogues, promotions, and site updates
  • Analytical mindset with the ability to use data to guide decisions
  • Strong collaboration skills and ability to manage cross-functional projects
  • Bonus: experience in the furniture or home category and familiarity with remote collaboration tools

Soft Skills
  • Growth mindset and adaptability in fast-changing environments
  • Excellent problem-solving and troubleshooting ability
  • Strong ownership and accountability
  • High attention to detail, without losing sight of the bigger picture
  • Calm under pressure and quick to respond when things go wrong

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