Sales Support Executive

2 weeks ago

Woodlands, Singapore Polar Puffs & Cakes Pte Ltd Full time $40,000 - $60,000 per year

Key Responsibilities:

Support the sales team with order processing, quotation preparation, and follow-ups.

  • Respond to customer inquiries via phone, email, or chat promptly and professionally.
  • Maintain and update customer records, sales data, and product inventory in the CRM system.
  • Coordinate with internal departments (e.g., logistics, finance, production) to ensure timely order fulfilment.
  • Assist in preparing sales reports, presentations, and documentation for client meetings.
  • Track and manage sales leads and ensure timely communication.
  • Help resolve customer complaints or issues and escalate when necessary.

Requirements:

  • Previous experience in a sales support, customer service, or administrative role preferred
  • Strong organizational and multitasking skills with attention to detail.
  • Excellent written and verbal communication skills.
  • Proficiency in MS Office (Excel, Word, Outlook, Teams) and familiarity with CRM systems.
  • Ability to work both independently and as part of a team.
  • Commitment to a 5-day work week in professional business attire.
  • Undertake ad-hoc tasks and responsibilities as required to support business needs.

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