Technical Officer

Project

• Assist in project related activities that include deployment in setting up of Front End system, installation and testing that comply with client's technical requirements
• Lead and monitor technician for project installation site work
• Assist in conducting site survey
• Responsible for the documentation of technical design details and in proper filing in accordance to ISO requirements
• Participate in technical discussion and provide technical assistance to the Sales Team and the General Manager in preparation for Technical Proposal, Write-up, Design, and System Architecture Drawing for tenders
• Liaise and coordinate with the technical team, subcontractors and customers with regards to the implementation and progression of the project

Maintenance

• Oversee and responsible of technicians assigned under the in-charge project
• In charge of costing sheets and maintenance report, for submission to client in timely manner
• In charge of collection and quality checking of goods and equipment
• Sourcing for reasonable and reliable procurement of equipment
• Assist and provide support to other maintenance team for testing and troubleshooting of any operation technical issues
• Maintain good housekeeping and follow safety work management systems and procedure at all times
• To manage client's expectations, maintain good rapport and attend to client complaints and feedback
• Handle customer's inquiry, request and complaints in a professional manner and efficient way
• Proactive in problem solving and following up and close all incidents, issues and requests timely
• Be involved in departmental meeting and client meeting regarding maintenance technical issues on site
• Other duties as assigned by Superior from time to time

Training and Development

• Training: Ensure training is provided and work with the training group to assist in development of training materials as required
• Assist in conducting training for new technical staff and developing training materials
• Competency Management: Keep the team's technical knowledge up to date and propose training plans for each team member. Ensure that all of the issues are well matched to the capability of the individual within the team.

Project

• Assist in project related activities that include deployment in setting up of Front End system, installation and testing that comply with client's technical requirements
• Lead and monitor technician for project installation site work
• Assist in conducting site survey
• Responsible for the documentation of technical design details and in proper filing in accordance to ISO requirements
• Participate in technical discussion and provide technical assistance to the Sales Team and the General Manager in preparation for Technical Proposal, Write-up, Design, and System Architecture Drawing for tenders
• Liaise and coordinate with the technical team, subcontractors and customers with regards to the implementation and progression of the project

Maintenance

• Oversee and responsible of technicians assigned under the in-charge project
• In charge of costing sheets and maintenance report, for submission to client in timely manner
• In charge of collection and quality checking of goods and equipment
• Sourcing for reasonable and reliable procurement of equipment
• Assist and provide support to other maintenance team for testing and troubleshooting of any operation technical issues
• Maintain good housekeeping and follow safety work management systems and procedure at all times
• To manage client's expectations, maintain good rapport and attend to client complaints and feedback
• Handle customer's inquiry, request and complaints in a professional manner and efficient way
• Proactive in problem solving and following up and close all incidents, issues and requests timely
• Be involved in departmental meeting and client meeting regarding maintenance technical issues on site
• Other duties as assigned by Superior from time to time

Training and Development

• Training: Ensure training is provided and work with the training group to assist in development of training materials as required
• Assist in conducting training for new technical staff and developing training materials
• Competency Management: Keep the team's technical knowledge up to date and propose training plans for each team member. Ensure that all of the issues are well matched to the capability of the individual within the team.

Safety Management and Information Security

• To follow and implement safe work and information security standard procedure at all times
• Ensure the achievement of high safety and quality standards for site works
• Ensure the project team follow the safe work and information security standard procedures at all times to maintain safe working environment

Requirements

• At least 3 years of relevant working experience
• Possess at least Class 3 license to operate company vehicle
• Able to work on stand-by
• Fast Learner and can work under pressure.
• Resourceful, team player and able to work independently.
• Good communication and interpersonal skills to work with all levels of internal and external users
• Willing to assume standby duties after office hours and provide onsite support, if required