Airfreight Executive

7 hours ago

Singapore RANDSTAD PTE. LIMITED Full time $40,000 - $80,000 per year
our client

Our client is a 3PL company, who is hiring 4x Customer Service professionals for their Airfreight Operations team.

This role requires a weekly rotational shift:
  • Weekdays: 8:30 AM to 6:00 PM or 2:00 PM to 10:00 PM (afternoon shift has allowance and transport provided)
  • Weekends: You will be on duty from home once every 4-5 weeks, with an allowance provided.
job description:
  • Customer Service: Act as the primary contact for customers, handling all freight bookings, tracking, and inquiries.
  • Relationship Management: Build strong client relationships through proactive communication and timely updates.
  • Shipment Coordination: Work with internal teams, vendors, and carriers to ensure on-time delivery and provide real-time shipment updates.
  • Complaint Resolution: Professionally handle and resolve customer complaints quickly and effectively.
  • Documentation & Compliance: Prepare and manage essential shipping documents (MAWB, HAWB, DG Declarations) and ensure full compliance with customs and regulations.
  • Financial Support: Process invoices accurately and coordinate with the finance team to resolve any billing discrepancies.
  • Sales Collaboration: Support the sales team by providing rate quotations and assisting with post-booking follow-ups.
  • Reporting: Maintain accurate records for operational use and audits, and contribute to process improvement initiatives.
requirements:
  • Diploma/Degree in Logistics, Supply Chain, Business, or related field
  • Minimum 5 years of experience in logistics/freight forwarding (airfreight preferred)
To apply online please use the 'apply' function, alternatively you may contact Noelle at
(EA: 94C3609/ R

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