Customer Test Manager

Customer Test Manager (f/m/d) 

Full-time | unlimited

Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team

Your Area of Work
As a Customer Test Manager within the Vestima Service Implementation (VSI) Migration Team, you will play a pivotal role in ensuring the readiness and operational integrity of the Customer Test Environment (COB). You will be responsible for planning, coordinating, and managing the end-to-end customer testing experience for fund migration projects. This includes liaising with internal IT teams, managing issue logs, and ensuring a seamless and professional testing experience for Clearstream clients.

Your Responsibilities

• Lead and coordinate customer test planning activities, including defining test timelines and priorities in collaboration with internal and external stakeholders. Manage the customer testing lifecycle, including issue logging, reporting, and escalation processes.
• Ensure the test environment is fully operational and aligned with project requirements.
• Maintain active communication with IT teams to monitor and confirm the code level and configuration of the testing environment.
• Manage the issue log, including issue tracking, reporting, and escalation to ensure timely resolution.
• Act as the primary point of contact for clients during the testing phase, ensuring a high-quality and consistent customer experience.
• Provide regular updates to project stakeholders on testing progress, risks, and mitigation plans.
• Proactive identification of testing issues and continuous improvement of the test environment.
• Maintain comprehensive documentation of test plans, test cases, and test results.
• Provide regular updates and reports to project stakeholders and senior management.

Your Profile

• Bachelor's degree in Finance, Business, Information Technology, or a related field.
• Minimum 5 years of experience in financial services, preferably in fund operations or client onboarding/testing roles.
• Strong understanding of Clearstream's business model and end-to-end processes in the funds area.
• Solid knowledge of cash and securities settlement processes.
• Familiarity with SWIFT messaging standards and connectivity.
• Proven experience in managing client testing activities and coordinating with cross-functional teams.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office Suite and familiarity with project management tools (e.g., JIRA).
• Experience with project management tools and methodologies.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Fluency in English; additional languages are a plus.

Deutsche Börse Group embraces an international climate, whereby diversity is universal. This is evident across the board, be it through our diverse workforce, routine responsibilities or other areas of activities and scope of application. We are looking for employees who enjoy working in a dynamic and flexible environment and are willing to put forward innovative ideas for the company. An open mindset, a proactive approach and self-motivation are prerequisites. 
We offer our employees an attractive remuneration package. Benefits include a high level of trust and autonomy in modern, centrally located workplaces where corporate culture and values are exercised regularly. 

We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.

Have we piqued your interest? Then we encourage you to apply now

Do you have questions about the application process or this position?

Please contact us at - or by phone We look forward to getting to know you

Deutsche Börse Group, Human Resources
https://careers.deutsche-