
Client Management Executive
2 days ago
About Us
iHub Solutions is a leading Log-Tech (Logistics and Technology) provider with a regional presence in Singapore, Kuala Lumpur, Hong Kong, Philippines, and Bangkok. We meet the complex supply chain needs of today's digital economy by integrating unique IT infrastructures, deep data analytics, and ecommerce connectivity into our business processes. With an online dashboard system driven by comprehensive process workflows (ISO 9001 standards), we offer clients the ability to track daily service performance at any time, any place. To learn more about us, visit our website at
Job Scope:
- Manage customer emails and calls to coordinate and arrange delivery orders efficiently.
- Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.
- Respond swiftly to customer inquiries, ensuring prompt resolution.
- Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.
- Follow up promptly on customer interactions via email to ensure resolution and satisfaction, and to reinforce long-term relationships.
- Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.
- Foster a positive, empathetic, and professional attitude towards customers at all times.
- Collaborate and communicate effectively with internal departments to ensure seamless service.
- Analyze and report on customer interaction trends, providing insights to improve processes, service delivery, and customer experience.
- Mentor and support junior team members, providing feedback and guidance to uplift team performance and consistency.
Requirements
- A Polytechnic Diploma or BA degree, preferably in Business Administration, or a related field.
- Ability to maintain composure and professionalism when dealing with stressed or upset customers.
- Strong proficiency in Microsoft Office applications (Excel, Word, etc.).
- Previous experience in Customer Support roles are highly preferred.
- Exceptional multitasking and time management abilities.
- A distinctive personality and a great sense of humor will be highly valued.
- Fresh graduates are encouraged to apply
Job Types: Full-time, Permanent
Pay: $3, $4,500.00 per month
Education:
- Local Polytechnic Diploma (Required)
Work Location: In person
-
Administrative Executive
1 week ago
Clementi, Singapore Singapore Institute of Management Full timeAccountabilities: 1. HE Programme Delivery Monitor and maintain an efficient system and coordinated processes to support program delivery operations in accordance with the program requirements and CPE regulations. 2. Coordination with University Partners/Stakeholders: Work closely with stakeholders including university partners, student leaders and internal...
-
Executive, Student Records
6 days ago
Clementi, Singapore Singapore Institute of Management Full timeACCOUNTABLITIES - Regulatory Compliance and Reporting: Support the implementation of regulatory standards and controls within SR processes; compile reports/documents necessary to support all regulatory reporting/audits. - Centralised Services: Plan and execute activities necessary for the team to provide centralised services. These include Student’s Pass...
-
Executive, Examination Administration
1 week ago
Clementi, Singapore Singapore Institute of Management Full timeACCOUNTABILITIES- Regulatory Compliance: Support the implementation of regulatory standards and controls within EA processes.- Examination Administration: Plan activities necessary to support the smooth administration of SIM Global Education (GE) examinations.- Audits: Ensure readiness of documentations to support all internal and external audits on EA...
-
Senior Admissions Executive
5 days ago
Clementi, Singapore Singapore Institute of Management Full timeAdmissions: - Plan, coordinate, and communicate admissions-related schedule and activities with the relevant departments for the SIM GE or university partner programmes assigned.Leadership: - Provide supervisory leadership to team members by providing training and coaching to build their knowledge, skills, and capabilities to perform their duties effectively...
-
Administrative Executive, He 9
2 weeks ago
Clementi, Singapore Singapore Institute of Management Full timeACCOUNTABILITIES HE Programme Delivery Monitor and maintain an efficient system and coordinated processes to support program delivery operations in accordance with the program requirements and CPE regulations. Coordination with University Partners/Stakeholders: Work closely with stakeholders including university partners, student leaders and internal...
-
Clementi, Singapore Singapore Institute of Management Full timeSupport the Manager in overseeing the day-to-day operations of SIM local programmes. Ensure policies and procedures are adhered to and take corrective actions to remedy deviation from standards. Work closely with Head of Programmes and Academics to ensure students are provided a good learning experience Support the Manager in monitoring and maintaining an...
-
Sales Executive
1 week ago
Clementi, Singapore Epoint Systems Pte Ltd Full timeWe are looking for a Sales Account Executive to join our Sales department. You will act as a liaison between our sales team and our clients, ensuring customer satisfaction. As a Sales Account Executive, you should showcase excellent communication and negotiation skills. You should also act proactively to address clients’ needs and facilitate the sale...
-
Associate Lecturer
1 week ago
Clementi, Singapore Singapore Institute of Management Full timeSEM 610 - The Manager as Strategist This is a two week intensive course designed to develop critical thinking skills for executives. The course provides an overview of the substantive areas of management including human resources, leadership, organizational behaviour and strategy skills. Restricted to students in the FastTrack MBA for Business Graduates and...
-
Sales Executive
1 week ago
Clementi, Singapore One Vogue Pte Ltd Full timeResponsibilities - Serving as the first point of contact for all issues relating to customer account management Make long-lasting connections with your clients and keep them. - Ascertain that solutions are successfully delivered on time and in accordance with the client's objectives and needs. - Provide accurate information about each sales account's monthly...
-
Sales Executive
2 weeks ago
Clementi, Singapore Bio-Engrg Corporation Pte Ltd Full time**BIO-ENGRG CORPORATION PTE. LTD**. BIO-ENGRG Corporation Pte Ltd (BIO-ENGRG) one of the leading decontamination companies in Singapore. We are specialising in advanced decontamination technologies. BIO-ENGRG have been performing decontamination projects for our local and overseas clients in the tertiary institutions, research organization, Pharma &...