Client Management Executive

2 weeks ago

Clementi, Singapore iHubSolutions Full time $54,000 per year

About Us

iHub Solutions is a leading Log-Tech (Logistics and Technology) provider with a regional presence in Singapore, Kuala Lumpur, Hong Kong, Philippines, and Bangkok. We meet the complex supply chain needs of today's digital economy by integrating unique IT infrastructures, deep data analytics, and ecommerce connectivity into our business processes. With an online dashboard system driven by comprehensive process workflows (ISO 9001 standards), we offer clients the ability to track daily service performance at any time, any place. To learn more about us, visit our website at

Job Scope:

  • Manage customer emails and calls to coordinate and arrange delivery orders efficiently.
  • Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.
  • Respond swiftly to customer inquiries, ensuring prompt resolution.
  • Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.
  • Follow up promptly on customer interactions via email to ensure resolution and satisfaction, and to reinforce long-term relationships.
  • Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.
  • Foster a positive, empathetic, and professional attitude towards customers at all times.
  • Collaborate and communicate effectively with internal departments to ensure seamless service.
  • Analyze and report on customer interaction trends, providing insights to improve processes, service delivery, and customer experience.
  • Mentor and support junior team members, providing feedback and guidance to uplift team performance and consistency.

Requirements

  • A Polytechnic Diploma or BA degree, preferably in Business Administration, or a related field.
  • Ability to maintain composure and professionalism when dealing with stressed or upset customers.
  • Strong proficiency in Microsoft Office applications (Excel, Word, etc.).
  • Previous experience in Customer Support roles are highly preferred.
  • Exceptional multitasking and time management abilities.
  • A distinctive personality and a great sense of humor will be highly valued.
  • Fresh graduates are encouraged to apply

Job Types: Full-time, Permanent

Pay: $3, $4,500.00 per month

Education:

  • Local Polytechnic Diploma (Required)

Work Location: In person

  • Senior Admissions Executive

    3 days ago

    Clementi, Singapore Singapore Institute of Management Full time

    Admissions: - Plan, coordinate, and communicate admissions-related schedule and activities with the relevant departments for the SIM GE or university partner programmes assigned.Leadership: - Provide supervisory leadership to team members by providing training and coaching to build their knowledge, skills, and capabilities to perform their duties effectively...

  • Senior / Administrative Executive, Higher Education

    2 days ago

    Clementi, Singapore Singapore Institute of Management Full time

    Support the Manager in overseeing the day-to-day operations of SIM local programmes. Ensure policies and procedures are adhered to and take corrective actions to remedy deviation from standards. Work closely with Head of Programmes and Academics to ensure students are provided a good learning experience Support the Manager in monitoring and maintaining an...

  • Sales Executive

    1 week ago

    Clementi, Singapore Bio-Engrg Corporation Pte Ltd Full time

    **BIO-ENGRG CORPORATION PTE. LTD**. BIO-ENGRG Corporation Pte Ltd (BIO-ENGRG) one of the leading decontamination companies in Singapore. We are specialising in advanced decontamination technologies. BIO-ENGRG have been performing decontamination projects for our local and overseas clients in the tertiary institutions, research organization, Pharma &...

  • Senior Executive/ Assistant Manager

    1 week ago

    Clementi, Singapore Singapore University of Social Sciences Full time

    **Office of the President**: - Perform research and analysis to present findings in the form of presentation decks, spreadsheets and reports to support project, meeting needs and decision-making by the Chief of Staff. - Coordinate and manage special projects and initiatives as directed by the Chief of Staff. - Prepare the regular progress update and...

  • Admissions Executive

    1 week ago

    Clementi, Singapore Singapore Institute of Management Full time

    Job Description: - Admissions: Plan, coordinate and communicate admissions-related schedule and activities with the relevant departments for the SIM GE or university partner programmes assigned. - Continuous Improvement and Innovation: Plan, review and supervise improvements on systems and processes to improve the efficiency and effectiveness of Admissions...

  • Lead, Fund Programme Operations

    2 weeks ago

    Clementi, Singapore Singapore Institute of Management Full time $80,000 - $120,000 per year

    JOB SUMMARY:Drive and coordinate the impactful execution of SIM Impact Fund (internal stakeholders) programmes and initiatives, reporting to Director, SIM Impact Fund and coordinating with internal stakeholders (SIM departments/teams) in ensuring that resources are effectively allocated and tracked to create meaningful, measurable and sustained impact and...

  • Product Management Executive

    1 week ago

    Clementi, Singapore MTC Consulting Pte. Ltd. Full time $60,000 - $120,000 per year

    We are seeking a Product Management Executive responsible for driving product planning by executing the organization's 3M strategies multi-product, multi-brand, and multi-category across its global network. This position is instrumental in identifying new business opportunities and supporting the expansion of the company's international presence through the...

  • Executive, Scholarship

    2 weeks ago

    Clementi, Singapore Singapore Institute of Management Full time

    ACCOUNTABILITIES Scholarship and Bursary Administration: - Communicate with applicants to request additional information or resolve discrepancies as needed. Payment Tracking and Reporting: - Monitor and track disbursement of scholarship and bursary funds. - Reconcile payment records and ensure timely processing of payments. - Generate regular reports on...

  • Student Records Executive

    7 days ago

    Clementi Campus, Singapore Singapore Institute of Management Full time $40,000 - $60,000 per year

    Accountabilities:1.     Regulatory Compliance and Reporting: Support the implementation of regulatory standards and controls within SRSS processes; compile reports/documents necessary to support all regulatory reporting/audits.2.     Centralised Services: Plan and execute activities necessary for the team to provide centralised services. These...

  • Specialist, International Student Office

    1 week ago

    Clementi, Singapore Singapore Institute of Management Full time

    Plan, execute and manage students on-boarding programme - Research and develop international students on-boarding related resources - Serve as liaison person between internal and external stakeholders pertaining to the on-boarding of international students - Manage, develop and coach the interns and Student Ambassadors in their role to provide peer support...