E-Commerce Executive

2 weeks ago

Central Region, Singapore PERSOL Full time $70,000 - $120,000 per year

Our client, a well-known company is looking for candidates for the position of E-Commerce Executive.

RESPONSIBILITIES

Operations & Product Management

  • Manage and optimize product listings across all e-commerce platforms to ensure accuracy in information, pricing, and inventory levels.
  • Work closely with the Order Fulfilment team to streamline order processing and ensure timely deliveries to customers.
  • Reconcile platform transactions and resolve discrepancies in collaboration with the Finance department.

Campaign & Promotion Execution

  • Develop and execute compelling sales campaigns and promotions to drive traffic, conversion, and average order value.
  • Plan and manage the end-to-end execution of offline marketing initiatives, such as roadshows.

Customer & Corporate Programs:

  • Serve as the primary point for resolving customer inquiries, complaints, returns, and refunds in a timely and brand-positive manner.
  • Own the Corporate Employee Purchase Programme (CEPP), including new account development, onboarding, and database management.

Reporting & Analysis

  • Track and manage the Marketing Fund, including budget monitoring and documentation.
  • Analyze key performance indicators (KPIs), customer behaviour, and competitor activities to identify trends and growth opportunities.
  • Generate regular reports on sales performance, campaign effectiveness, and operational metrics.

REQUIREMENTS

  • Diploma or Bachelor's Degree in Digital Marketing, Business, or a related field.
  • Minimum of 2 years of hands-on experience in e-commerce operations.
  • Proven experience with major e-commerce platforms (e.g., Shopify, WooCommerce, Amazon, Lazada, Shopee).
  • Strong analytical skills with familiarity in Google Analytics or similar tools
  • Excellent project and time management skills, with a proven ability to prioritize tasks in a fast-paced environment.
  • A problem-solving mindset with a customer-first approach.
  • Outstanding communication and interpersonal skills for effective liaison with internal teams and external partners.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

We regret that only shortlisted candidates will be notified.

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