Analyst - People Services

Company Description

This is the chance to join us as an Analyst - People Services

Anglo American is a leading global mining company, and our products are the essential ingredients in almost every aspect of modern life. Our portfolio of world-class competitive mining operations and undeveloped resources provides the metals and minerals that enable a cleaner, greener, more sustainable world and that meet the fast-growing consumer-driven demands of the world's developed and maturing economies.

Job Description

GSS People Services is the backbone of Anglo American's People & Organisation (P&O) function—empowering our people to thrive so our business can succeed. We support every stage of the employee journey: from recruitment and onboarding, to managing critical people data, enabling learning, and ensuring timely and accurate payroll.

We are the engine that drives the business forward. Every service we deliver, every process we improve, and every challenge we solve strengthens our organisation, making it more agile, efficient, and resilient.

At GSS People Services, we are committed to delivering exceptional service, creating real value, and making a meaningful impact across the business.

The Purpose

The Analyst - People Services role plays a vital role in delivering people services activities and providing transactional support to the Marketing (Singapore & China) business, ensuring seamless execution of operational activities and a positive customer experience.

Core responsibilities include recruitment support, contract generation and data updates, assessment invoice reconciliation, Joiner, Mover, Leaver activities while maintaining accuracy, confidentiality, and service excellence.

Additional duties involve workload monitoring, SLA compliance, issue escalation, and operational support to P&O Specialists and Advisors. The Analyst helps maintain systems and databases in line with set standards and will be responsible for resolving queries on processes, collaborating as needed with other People Services teams and P&O teams, ensuring that operations are carried out in a timely, accurate and consistent manner.

Key tasks include

Performance and Delivery:

• Perform end-to-end talent acquisition administration, including interview coordination, employment and background checks, pre-employment assessments, and preparing employment contracts.
• Manage employee letters and contract amendments related to job changes, step allowances and International Remote Working updates.
• Collate employment documentation, such as but not limited to employment contracts, right to work checks, background checks
• Resolve queries and escalations while maintaining effective prioritisation of workload
• Create and maintain Desktop Procedures and Standard Operating Procedures.
• Deliver Joiner-Mover-Leaver (JML) to ensure timely, accurate transactions and positive customer experience, aligned with assigned plans, specifications, and onboarding policies.
• Collaborate with cross-functional departments (downstream services) to deliver seamless service and transitions.
• Act as the first point of contact for queries, providing basic advice, support, and troubleshooting.
• Escalate complex issues through appropriate channels and follow up as needed.
• Coordinate onboarding and exit activities for joiners, movers, and leavers, ensuring accurate and timely completion of account setups, provisioning requests, and related tasks.
• Coordinate people data changes, such as managing reporting line changes.
• Manage HR-related invoices, ensuring timely and accurate approvals.
• Administer the Marketing Recognition Award process.

Compliance

• Conduct compliance audits and ensure adherence to legislative requirements.
• Identify risks and Compliance to the processes/policies proactively.

Financial:

• Operate in a cost-effective way, within limits set by your leader.

Work Processes:

• Work within policies, processes and systems and advise your leader of any issues which impede your, or the team's performance.
• Identify and communicate process improvement opportunities within your area to enhance service delivery and efficiency.

Qualifications

• Undergraduate 3-year qualification in a relevant discipline – HR, Industrial/Organisational Psychology, Organisational Behaviour – required
• Post graduate qualifications (Hons level) in a relevant discipline - HR, Industrial/Organisational Psychology, Organisational Behaviour – Desirable

Technical Knowledge

• 2-3 Years' experience working in an administrative HR role.
• At least 1-2 years Human Resources generalist/ talent acquisition/ recruitment experience in a global multi-national organisation
• Knowledge of relevant local legislation.

Additional Information

Who We Are

We aim to lead the industry by pursuing ever safer ways of working, demonstrating integrity and showing care and respect for people and the planet. That means we are constantly seeking new opportunities to mine and process our products sustainably, using less water, less energy and more precise extraction technologies. Our distinguished teams work safely and collaboratively, with the utmost consideration for local communities, our customers and the world at large.

What We Offer

When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, you'll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people.

How We Are Committed To Your Safety

Nothing is more important to us than ensuring you return home safely after a day's work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we're also frequently investing in new technologies that are helping to make mining safer.

Inclusion and Diversity

We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are. We provide equality of opportunity to enable everyone to fulfil their potential.

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