Business/Support Analyst
5 days ago
Family Group: Administration
Business/Support Analyst - Mobile App & Kiosk ProjectPosition Overview
We are seeking a skilled Business/Support Analyst to drive the development of our innovative mobile application and self-service kiosk solution. The ideal candidate will bridge business requirements with technical implementation, ensuring seamless user experiences across both digital platforms.
Key Responsibilities- Requirements Gathering: Collaborate with stakeholders to define and document business needs for mobile app and kiosk functionalities
- Process Analysis: Map current workflows and identify optimization opportunities for digital transformation
- User Experience Design: Work with UX/UI teams to ensure intuitive interfaces for both customer and admin users
- Technical Documentation: Create detailed functional specifications, user stories, and acceptance criteria
- Project Management: Coordinate with various teams, track progress, and ensure timely delivery
- Testing & Quality Assurance: Develop test plans and validate solutions against business requirements
- Stakeholder Communication: Facilitate meetings, document minutes, present findings, and manage expectations across departments
- Bachelor's degree in Business, Computer Science, or related field
- 3+ years of experience in business analysis, preferably with mobile/web applications
- Strong understanding of Agile/Scrum methodologies
- Proficient in requirements documentation tools (AzureDevOps, Planner and etc.)
- Experience with user journey mapping and process optimization
- Excellent analytical, communication, and problem-solving skills
- Knowledge of kiosk technology and mobile app development lifecycle preferred
- Monitor system support metrics and identify trends in user queries and report findings
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