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Customer Service Consultant

3 weeks ago

Tampines, Singapore Slim Doc Sg Pte Ltd Full time


• Ensure front desk and waiting area clean and tidy with odorless


• Follow new customer registration guideline and policy.


• Register new customer account at POS system


• Manage incoming calls and messages reply.


• Reminder calls/ whatapps before 1 or 2 days for appointment confirmation .


• Arrange customers appointment and provide after treatment care follow up.


• Monitor outlet new appointment cancellation rate.


• Promoting First trial promotion for new customers.


• Follow up those new consult who haven't turn up for an appointment.


• Hit monthly new lead turn up target.


• Ensure daily sales updated and tally with POS system.


• Stock check by daily/ weekly.performed stock receiving process and assist outlet stock tally.


• Billing issues.

Requirements:


• Excellent communication skills


• Addressing inquiries; problem-solving abilities


• Proficiency in customer service tools


• Added advantage with experience similar to beauty industry