Director, HR Service Solutions Hub

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Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.

The Director of Service Solutions Hub leads the regional hub responsible for delivering seamless, high-quality, and agile service solutions across Asia. This role drives operational excellence, customer experience, and continuous innovation by strategically designing and optimizing service delivery and solutioning models tailored to the region's diverse markets and cultures. The Director empowers teams to converge innovation, agility, and exceptional experience, ensuring services are impactful and future-ready.

Key Responsibilities

Strategic Leadership & Regional Vision

· Develop and execute the regional strategy for the HR Services and Solution Hub, aligned with Global People Services and Solutions objectives.

· Lead the redesign and implementation of HR service and solution delivery models tailored to the diverse needs of the countries and regions.

· Champion a culture of innovation, agility, and exceptional experience within the hub.

HR Service Delivery & Solutioning Excellence

· Oversee the design, implementation, and continuous improvement of HR service delivery models for the region, ensuring precision, intelligence, and velocity in operations.

· Ensure operational excellence through robust governance, process optimization, and quality assurance across regional and country hubs.

· Collaborate with cross-functional teams to deliver high-quality, agile solutions that address local business needs and regulatory requirements.

· Lead ongoing refinement of HR service catalog, processes, and organizational structure to adapt to evolving business needs in the region.

Team Leadership & Development

· Build, lead, and inspire a diverse, high-performing team across the region, fostering collaboration and professional growth.

· Mentor and develop future leaders, promoting ethical leadership and a culture of ownership at every level.

· Drive team engagement and unity across multiple countries and cultures.

Innovation & Digital Transformation

· Foster a culture of innovation, problem-solving, and value creation. Lead the adoption of digital tools, AI, and automation to optimize service processes for the region.

· Partner with the AI/Productivity Team and other regional leaders to leverage data and intelligence for forward-looking solutions.

· Identify and implement opportunities for continuous improvement and operational efficiency, tailored to the region unique challenges.

Stakeholder Engagement & Customer Experience

· Serve as a trusted advisor to business leaders and stakeholders in the region, ensuring alignment of services with organizational and local objectives.

· Measure and report on KPIs related to service quality, efficiency, and customer satisfaction for the region.

· Lead change management initiatives to support transformation and elevate the value proposition for the region.

Requirement

· 10+ years of progressive leadership experience in HR shared services, HR operations, or service delivery, with significant exposure to regional markets.

· Proven track record in designing and leading regional HR service delivery models in a multinational environment.

· Strong expertise in HR process optimization, digital transformation, and change management.

· Experience with AI-driven productivity initiatives and data-driven decision making.

· Deep understanding of local labor laws, regulatory requirements, and cultural nuances across Asia.

· Exceptional communication, stakeholder management, and team-building skills.

· Ability to thrive in a fast-paced, matrixed, and multicultural environment.

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron and Crucial brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.

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