Fraud Analyst

21 hours ago

Singapore DCS CARD CENTRE PTE. LTD. Full time $60,000 - $120,000 per year

About Us

DCS Fintech Group is a rapidly growing fintech company transforming the future of financial services through innovative technology solutions. We're seeking a strategic HR Business Partner with strong Organizational Development expertise to drive our people strategy and support our scaling operations.

Key Responsibilities

  • Monitor and review fraud alerts generated from the in-house system and external service provider (Hawk System, MasterCard Fraud Center, Visa Risk Manager) in accordance with established Standard Operating Procedures (SOPs) and internal processes.
  • Perform fraud detection and transaction reviews to identify potential fraud, mule, or scam activities, ensuring timely escalation and mitigation of potential losses.
  • Conduct investigations into suspected credit card or merchant fraud cases in line with regulatory and internal fraud policies.
  • Assist customers and internal teams (e.g. Merchant Acquiring, Settlement, Customer Service) in addressing fraud-related queries and case clarifications.
  • Gather and analyse evidence to support fraud case reviews and prepare necessary documentation for submission to authorities or for FIDReC resolution when required.
  • Document investigation findings and recommendations clearly in system logs and reports, ensuring proper case closure and follow-up actions are taken.
  • Support periodic fraud reporting and dashboards by consolidating investigation data and insights for management review.
  • Collaborate with internal stakeholders (e.g. Compliance, Legal, Risk, and IT) to ensure consistent application of fraud policies and to support process improvements.
  • Review fraud detection rules and patterns to identify false positives and potential enhancements to improve detection efficiency.
  • Maintain awareness of new scam trends and fraud typologies within the financial industry and proactively highlight relevant risks or suspicious patterns observed in daily monitoring.

Job Requirements

  • Bachelor's Degree in Banking, Finance, Accountancy, Economics, Law, or related field.
  • At least 2–4 years' experience in fraud monitoring, card fraud investigations, or financial crime investigations within a bank, payment institution, or law enforcement agency.
  • Strong investigative and analytical mindset with high attention to detail.
  • Good communication and interpersonal skills, able to work independently as well as in a team environment.
  • Familiar with card scheme processes, including Visa/Mastercard chargeback handling and regulatory guidelines (e.g. MAS, FIDReC).
  • Proficient in MS Word, Excel, and PowerPoint, with working knowledge of fraud detection or case management systems (e.g. Hawk System, MasterCard Fraud Center, Visa Risk Manager).
  • Demonstrates adaptability and initiative in identifying fraud risks and proposing process improvements.
  • Able to work under pressure and manage multiple investigations within stipulated timelines.

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