Analyst, Fraud Ops

Job ID: 27549

Location: Singapore, SG

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 6 May 2025

**Job Summary**
- Support implementation of fraud risk strategy, with the ‘best in class’s tools, analytical solutions & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.
- Support effective and robust fraud preventive and detective controls through the use of data analysis, fraud analytics.
- Support fraud risk governance considering fraud risk assessment for new and related changes across processes, products, channels within Retail Clients segment.
- Act quickly and decisively for fraud investigation and correction, including fraud response, investigation, recovery.
- Involve in Anti-Scam Centre (ASC) co-location related activities, including working with law enforcement agencies and other member banks to trace funds and effectively save funds for fraud & scam victims.
- Manage fraud prevention and detection activities, including client and staff continuous fraud education, training and awareness.
- Build and manage sustainable and accurate country-level fraud MIS and analytics, fraud loss reporting and regulatory reporting.
- Identify and share industry best practices and work with the businesses for their feasibility and implementation.
- Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud.
- Ensure all FRM policies and procedures in the country comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
- Support in assessing the effectiveness of the governance, oversight and controls in the business and, if necessary, oversee changes in these areas.

**Key Responsibilities**

**Strategy**
- Support and provide strategic inputs to the Head, Fraud Risk Management and Analytics to shape fraud risk strategy and establish the sustainable approach & infrastructure to manage fraud risks for the country, across channels and products within the Retail Clients segment.
- Support implementation of fraud risk strategy, with the ‘best in class’s tools, analytical solutions & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.

**Business**
- Support effective fraud risk management strategies, implementation of Fraud Risk Management framework and communication across products and channels.
- Support a proactive, independent, balanced and a fraud risk awareness culture within the organisation.
- Ensure that gross and residual fraud risks are understood and agreed with the respective business heads in the country and group.

**Processes**
- Support and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for fraud risk management.
- Work closely with the hubs and group fraud risk management teams on the end-to-end fraud processes work seamlessly, efficiently and effectively.
- Build and manage sustainable and accurate country-level fraud MIS and analytics, fraud loss reporting and regulatory reporting.
- Support effective and robust fraud preventive and detective controls through the use of data analysis, fraud analytics
- Support fraud risk governance considering fraud risk assessment for new and related changes across processes, products, channels within Retail Clients segment.
- Manage risk and control activities such as Risk and Control Self-Assessment (RCSA) and Residual Risk Assessment (RRA) for fraud related processes within appropriate timeframe and escalate to relevant stakeholders/ committees.
- Act quickly and decisively for fraud investigation and correction, including fraud response, investigation, recovery.
- Involve in Anti-Scam Centre (ASC) co-location related activities, including working with law enforcement agencies and other member banks to trace funds and effectively save funds for fraud & scam victims.
- Manage fraud prevention and detection activities, including client and staff continuous fraud education, training and awareness.
- Build and manage sustainable and accurate country-level fraud MIS and analytics, fraud loss reporting and regulatory reporting.
- Identify and track Key Performance Indicators (KPIs) and Objectives & Key Results (OKR) to support fraud risk strategy and daily operations.
- Continuously improve the operational efficiency and effectiveness of fraud risk management processes.
- Key Responsibilities**Risk Management**
- Identify and share industry best practices and work with the businesses for their feasibility and implementation.
- Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to help detect and mitigate fraud.
- Ensure all FRM policies and procedures in the country comply with Group Policies and Standards. Ensure proper and updated document