UX Designer

We are part of the Government Digital Products - Digital Society Products(GDP-DSP) team in GovTech. We are a team of technologists that aims to design and develop software applications that help government agencies better serve the needs of Singaporeans. We are looking for a UX Designer to join our product team and shape the user experience of a next-generation whole-of-government analytics platform. This role is ideal for someone who is confident working across the full design lifecyclefrom discovery and research through to high-fidelity design, user testing, and handoff to developers in an agile environment.

*How do we work

Job Overview*

We have built a scrum team of technologists who have developed digital products to improve citizens' experience of using the agency's digital services. The team that you will be working with is the Whole-of Government Application Analytics (WOGAA), as a member of the UX team in GDP-DSP. The office will be located at Punggol Digital District.

As a UX designer, you will work with our scrum team and other government agencies to inform product and design decisions. You will get to influence the digital experience of the agencies digital services. This will involve having good interpersonal skills, sharp analytical mind, and astute design judgment.

*What to expect*

Within your first month...

You have understood the overall product strategy, did a stock take on the UX status of the project, and contributed design screens for concurrent active sprints.

By the end of 3 months...

You should have gathered requirements, co-created with stakeholders and the scrum team, tested, prototyped, and shipped at least one new feature to the product backlog.

After 6 months...

You will have led research efforts to identify at least one opportunity for the product to grow or proposed enhancements for the existing tracks, in collaboration with designers, engineers, and product managers.

Beyond that...

You will continue to solve problems such as:

• How can we empower government agencies to create a seamless experience for citizen across digital services help citizen complete the service with ease resolve the agency pain point and improve ops efficiency use data to improve government services design for reusability across products

*How to Succeed

Product and user-centric mindset*

• A desire to serve the public through the use of technology

• You need to be able to grasp the use case and come up with the task flows in a short span of time

• You are able to drive product solutions that serve the goals of both the users and stakeholders

• You are collaborative and understand that co-creating a product with the team and stakeholders will have a higher chance of it being the best product

• You find the quickest route to design, test, and ship a design prototype to 'prove' a concept. Be agile and lean

• You are data-driven yourself, with experience in user research, to use data to justify design decisions

• You yearn to analyse user feedback and activity, and iterate on the design to enhance user experience

*Technologist at work*

• You can translate user research into design recommendations and findings

• You can tackle complex tasks and transform them into intuitive, accessible, and easy-to-use designs

• You are meticulous and possess good problem-solving skills

• Frontend development knowledge is a bonus

*Preferred (Additional Requirements)*

• At least 4-5 years of professional experience as a UX designer, or similar role in digital product teams

• Strong portfolio demonstrating experience in end-to-end product design and delivery, including facilitating workshops, gathering requirements, usability testing, envisioning interaction flows, and delivering high-quality UI design.

• Understanding of accessibility standards (WCAG) and how to design for diverse user groups.

• Experience in Agile and UX development environment will be an added advantage