Cleaning Operations Manager

4 days ago


Singapore Perry Maintenance Full time $60,000 - $80,000 per year
  • Liaises with clients, manages budgets, and prepares reports on cleaning performance, standards of cleanliness, and client satisfaction while leading a team of cleaning staff.
  • Responsible for scheduling, training, and managing staff, as well as ensuring compliance with health and safety regulations.
  • Supervises and manages cleaning staff, including assigning tasks, scheduling shifts, and providing training and guidance.
  • Recruits, onboards, and trains new staff, ensuring the team has the necessary skills and knowledge to perform their duties effectively.
  • Conducts performance reviews and provides feedback, evaluating staff performance and offering opportunities for growth and development.
  • Addresses and resolves staff issues, handling disciplinary matters and ensuring a positive and productive work environment.
  • Motivates and inspires the team, fostering engagement and commitment to delivering high-quality cleaning services.
  • Develop and implement cleaning schedules, ensuring all areas are cleaned to high standards
  • Regularly assess the quality of cleaning to identify areas for improvement.
  • Implement and enforce safety protocols to ensure a safe and healthy workplace environment.
  • Order and manage inventory to ensure all necessary supplies are available.
  • Oversees the servicing and maintenance of equipment to ensure it is in optimal working condition.
  • Understand client needs, address concerns, and ensure high levels of customer satisfaction.
  • Develop ongoing relationships with clients to ensure repeat business and positive client feedback.
  • Address any issues or concerns raised by clients in a timely and professional manner.
  • Control costs and ensure all expenses are within budget guidelines.
  • Provide data-driven insights to track progress and identify areas for improvement.
  • Create clear and concise procedures for all cleaning tasks.
  • Continuously improve knowledge and skills in the cleaning field.
  • Work with other departments to ensure smooth and efficient operations.
  • Be flexible and adaptable to changing needs and requirements.


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