Retail Supervisor
11 hours ago
An authentic Swiss family heritage spanning decades from the first Läderach chocolate factory in 1962, the Läderach family continues pursuing their passion and commitment to luxury chocolate.
We are looking for a motivated and passionate Retail Supervisor to join our team. This role is ideal for someone who enjoys leading a team, providing excellent service, and ensuring smooth daily store operations in a fast-paced, luxury retail environment.
Duties & Responsibilities:- Oversee daily store operations and ensure smooth execution of sales, service, and merchandising standards.
- Lead, motivate, and support the retail team to achieve sales targets and deliver outstanding customer experiences.
- Prepare and manage staff rosters, ensuring adequate manpower coverage for daily operations.
- Handle customer inquiries, feedback, and service recovery in a professional manner.
- Support in training and onboarding of new team members to maintain Läderach's brand and service excellence.
- Monitor stock levels, coordinate replenishments, and ensure compliance with food hygiene and safety standards.
- Ensure accurate cash handling, adherence to company policies, and compliance with audit requirements.
- Assist the Store Manager in performance tracking, reporting, and execution of store initiatives
- Minimum 2–3 years of retail supervisory experience, preferably in a premium or F&B retail environment.
- Strong leadership, communication, and interpersonal skills.
- Excellent customer service orientation and a genuine passion for luxury retail.
- Proven ability to lead and motivate a team and foster a positive work environment.
- Ability to work under pressure in a fast-paced environment
- Proficiency in POS systems and basic Microsoft Office applications.
- Willingness to work on weekends, public holidays, and shift hours as required by retail operations
- Min ITE / Diploma / Degree
- Good command of both spoken and written English
- 5 days work week; 44 hours in a week
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