AMS Service Delivery Manager

3 days ago

Bugis, Singapore SUNTORY BEVERAGE & FOOD ASIA PTE LTD Full time $90,000 - $120,000 per year
Who We Are

Suntory Beverage & Food strives to be the most locally beloved beverage company in every market we serve. Guided by our founding principles of "Growing for Good," "Yatte Minahare" (the spirit of bold ambition), and "Giving Back to Society", we pursue sustainable growth, bold innovation, and meaningful social impact. Across the Asia Pacific region, we proudly offer trusted brands including Ribena, Lucozade Sport, BRAND'S Essence of Chicken, Tea+, BOSS Coffee, V Energy - delivering quality products that honor our commitment to harmony with people and nature.

At Suntory Singapore, we are proud to be part of the global Suntory Group, a Japanese multinational renowned for its unwavering commitment to health, wellness, and enriching lives. With a legacy deeply rooted in innovation and natural science, we deliver high-quality health enrichment and functional beverages tailored to the needs of Malaysian consumers.

Guided by our mission to "Inspire the Brilliance of Life", we blend cutting-edge research with a profound respect for nature to support holistic well-being — from the inside out.

We are the proud brand owner of several iconic products with strong cultural heritage and consumer trust:

  • Ribena – the beloved blackcurrant drink rich in Vitamin C.
  • BRAND'S – a trusted name in health supplements, including the renowned BRAND'S Essence of Chicken.
Key Responsibilities:

SBFA-FICO Lead

  • Manage SAP FICO consultants and cross-functional teams, ensuring high performance and collaboration.
  • Act as the primary point of contact for SAP FICO-related issues, escalations, and critical incidents.
  • Oversee integration of SAP FICO with other SAP modules (MM, SD, PP, HR) and external systems.
  • Bridge communication between business users, IT and external partners

Service Delivery Lead

  • Fully manage and control external resources providing service ensuring delivery is within SLA and are in line with business expectations
  • Lead the Demand management and prioritization decisions, in agreement with key stakeholders and monitor the effective utilisation of Application Development hours across APAC business units.
  • Act as SBFAP IT Service point of contact for major / critical Incidents escalations.
  • Participate in the governance decisions and identify action items.Ensure continuous improvement of processes and service delivery.
What You Need To Be Successful
  • Diploma or Degree in Information Technology or its equivalent.
  • Mastery of Financial Accounting (FI), Controlling (CO) and Project System (PS) modules, including integration with other SAP modules (MM, SD etc.) and Finance interfaces (e.g. BW, BPC, Kofax, etc)
  • IT leadership experience in a global environment and at managing a large outsourcing partnership.
  • Proven project management skills, including planning, execution, and risk management.
  • Experience in vendor management, including service level agreements (SLAs), vendor performance evaluation.
  • Business Process Knowledge: Understanding business processes and workflows across various domains
  • Excellent communication, stakeholder management, and leadership abilities.
  • Ability to operate in a multicultural environment and manage multiple priorities.
  • ITIL certification or strong knowledge of ITIL processes is a plus

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