Executive, Payment

4 days ago

Central Region, Singapore Maybank Full time $40,000 - $60,000 per year

Key responsibilities:

As a member of the Domestic Payments Services team, you will be responsible for supporting a wide range of domestic payment operations, including:

1)     Cheque Processing

-      Process cheques received from overseas banks and outsourced vendors for deposit into customers' accounts.

-      Prepare and dispatch return letters to customer for unpaid or rejected cheques.

-      Handle email enquiries related to cheque details and cheque image retrieval.

2)    GIRO & Conveyancing Services

-      Process GIRO application forms, ensuring accuracy and timely updates.

-      Handle pay-in and pay-out requests for conveyancing transactions.

-      Debit customer accounts for service charges and conveyancing-related fees.

3)    Customer Requests & Account Servicing

-      Attend to customer's requests for duplicate account statements.

-      Support internal and external stakeholders with queries related to domestic payments.

-      Conduct call-backs to customers when required to verify instruction or resolve issues.

4)   Administrative & Support Functions

-      Manage incoming and outgoing mail deliveries, sort, and distribute to the relevant sections.

-      Perform administrative tasks such as warehousing of documents and filing for audit/compliance purposes.

Key requirements:

a)   Self-motivated with the ability to work independently and manage multiple tasks.

b)   Strong SLA awareness and commitment to meeting deadlines and service expectations.

c)    A team player with good collaboration skills across units.

d)   Strong interpersonal and communication skills, both verbal and written.

e)   Detail-oriented with good organizational and follow-up skills.

Eligibility Criteria:

a)   Tertiary education preferred.

b)   Prior experience in branch operations, customer service, or back-office processing will be advantageous.

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