Estate Development Officer
1 week ago
Job Responsibilities:
• Oversee the delivery and quality of soft services, including cleaning, security, landscaping, waste management, pest control, and hygiene services, to ensure a safe, clean, and conducive school environment.
• Manage and supervise soft service contractors to ensure work is carried out in accordance with contractual terms, service level agreements, and school policies.
• Conduct regular inspections and audits of soft service areas to identify service gaps or non-compliance, and implement timely corrective actions.
• Coordinate and monitor ad-hoc and scheduled soft service operations, especially during school events, term breaks, or special circumstances.
• Attend to complaints, feedback, and incidents related to soft services; investigate root causes and ensure timely resolution and reporting.
• Assist in the planning and execution of soft service procurement, including preparation of specifications, cost evaluations, vendor selection, and compliance with procurement guidelines.
• Prepare project-specific documents, including the drafting of ITQs (Invitations to Quote), scope of works, and evaluation reports for soft service-related projects or improvement works.
• Track and maintain accurate records of contractor performance, licenses, inspection reports, and service logs for audit and compliance purposes.
• Ensure all soft service vendors adhere to environmental, workplace safety, and fire safety regulations.
• Support fire safety management and implementation of the school's Emergency Response Plan, including coordination of fire drills, emergency briefings, and risk assessments.
• Monitor and manage inventory of consumables and supplies (e.g., cleaning products, hygiene items) to ensure stock availability and proper usage.
• Collaborate with internal departments, external vendors, and relevant authorities through meetings and site inspections to coordinate services effectively.
• Perform administrative duties such as data entry, reporting, and documentation to support estate operations.
• Propose improvements to enhance soft service delivery and operational efficiency through regular review and feedback.
• Handle assigned project work related to soft services or facility upgrades and oversee end-to-end execution from planning to completion.
• Undertake any other duties as assigned by the Estate Manager to support school operations and estate development initiatives.
Job Requirements:
• NITEC or Higher NITEC in Mechanical, Electrical, Building Services, Facilities Management, or a related discipline.
• Minimum of 2 years' relevant experience in facilities or property management, estate operations, or a related field.
• Proven experience in vendor and contract management, particularly for soft services such as cleaning, landscaping, security, and pest control.
• Strong administrative and record-keeping skills with attention to detail and accuracy.
• Good written and verbal communication skills, with the ability to interact effectively with internal stakeholders and external service providers.
• Able to work independently with minimal supervision, while also being a collaborative team player.
• Demonstrated ability to troubleshoot and resolve operational issues efficiently in a fast-paced environment.
• Customer-oriented with a professional work ethic and a proactive attitude.
• Possession of relevant certifications (e.g., Environmental Control Coordinator, Workplace Safety and Health-related certifications) will be an added advantage.
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