Parts Supervisor

1 week ago

Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time $60,000 - $120,000 per year

Job Title: Parts Supervisor (BYD/Denza)

Location: Ubi

Reports To: Aftersales Manager

Manages: Parts Planning / Parts Sales Advisors (Assistants) / Parts Storekeepers

Job Objective:

Ensure smooth operation of the parts department by controlling and supervising all processes, including inventory, sales, operations, and planning, to achieve optimal department performance.

Key Responsibilities:

  1. Parts Management:

  2. Maintain and store all types of parts required by the dealership.

  3. Ensure appropriate inventory levels using necessary tools or organizational measures, while complying with relevant regulations.

  4. Develop process flowcharts and checklists to optimize parts department operations.

  5. Control all management-related processes in the parts department, including manual records, ledgers, and internal audits.

  6. Analyze monthly profitability of the parts department based on revenue and operating costs; take corrective actions when needed and regularly monitor invoicing.

  7. Ensure complete records for parts receiving and issuing.

  8. Provide coordination and support for after-sales activities, such as service campaigns and promotions.

  9. Monitor product range development and adjust inventory levels as needed.

  10. Maintain accurate procurement records and stocktaking lists according to corporate regulations.

  11. Plan and review parts raw materials, operational resources, and equipment.

  12. Regularly review slow-moving items and implement measures to improve service levels.

  13. Personnel Management:

  14. Strengthen training for parts department apprentices and supervise compliance with safety regulations.

  15. Implement measures to motivate parts department staff.

  16. Conduct performance evaluations of full-time employees and, with authorization from the After-sales Service Manager, promote or terminate staff.

  17. Develop an effective sales team capable of meeting customer parts needs, with technical and sales proficiency.

  18. Other Responsibilities:

  19. Implement workplace safety standards.

  20. Liaise with suppliers regarding orders, pricing, and delivery schedules.

  21. Maintain effective communication with customers, PDC, and other departments.

  22. Ensure timely updates of parts-related information for staff.

Job Requirements:

  • Minimum of 3 years of relevant service management experience.

  • Strong knowledge of automotive repair and management principles, with good marketing awareness.

  • Excellent management, organizational, coordination, and communication skills, strong comprehension and execution abilities; proficient in office software and data analysis.

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