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Software Application Support Engineer

2 weeks ago

Tuas West Region, Singapore Gateway Search Full time

Information Technology Support Engineer (Software @ Tuas, may involve shift work)

Location:
Tuas, Singapore

May involve shift work after March 2025

Job Responsibilities:

  • Customer Feedback Handling:
    Record and categorize customer feedback, track issue resolution progress, and provide timely updates to customers.
  • Technical Support & Training:
    Offer remote operational guidance and on-site training to ensure customers can properly use and maintain equipment.
  • Report Statistics & Analysis:
    Collect and organize after-sales issue reports, classify problems, and standardize solutions.
  • Internal Support & Collaboration:
    Provide internal technical support and customer service, assisting the operations manager with data statistics and analysis.
  • Workflow Optimization:
    Improve end-to-end workflows to enhance service quality and optimize customer experience.
  • Defect Reproduction Testing:
    Reproduce reported defects, collaborate with R&D on quality issue resolution, and track improvements to enhance product quality.

Qualifications:

Education:
Bachelor's degree or above in Computer Science or related fields. Exceptional candidates may be considered regardless of formal education.

Experience:
Minimum 3 year of relevant experience; outstanding fresh graduates may also be considered.

Technical Skills:

  • Familiarity with Linux, server configuration, network protocols, SQL, Oracle databases, and Git (or other code management tools).
  • Proficiency in Java, Python, or other programming languages.
  • Knowledge of SVN, Git, or other version control systems.
  • Experience in PLC / hardware is a plus

Skills:
Proficient in Microsoft Office.