Warehouse & Systems Support Specialist
2 weeks ago
Job Description:
1. SAP S/4HANA Implementation & Support
- Collaborate with IT, Technology Solutions Team, and Operations teams to support the migration from SAP R/3 to S/4HANA.
 - Assist in the testing, validation, and troubleshooting of SAP WM/EWM modules.
 - Provide training and support to warehouse personnel on new SAP functionalities and workflows.
 - Document SAP-related processes and maintain user support materials.
 
2. IT Infrastructure & Hardware Management
- Maintain and troubleshoot warehouse IT hardware, including barcode scanners, printers, handheld terminals, tablets, and Wi-Fi networks.
 - Coordinate with external vendors for hardware maintenance, upgrades, and replacements.
 - Monitor and ensure high availability and reliability of all warehouse IT systems.
 
3. Warehouse Process Optimization
- Analyze existing warehouse workflows to identify opportunities for digital enhancement.
 - Implement and support automation tools such as RFID, voice picking systems, and mobile applications.
 - Facilitate integration of third-party logistics systems or Warehouse Management Systems (WMS) with SAP and other enterprise platforms.
 
4. Data Management & Reporting
- Develop and maintain dashboards and performance reports using tools such as Power BI or SAP Analytics Cloud.
 - Ensure data accuracy, consistency, and integrity across all warehouse systems.
 
5. System Security & Compliance
- Enforce IT security protocols and best practices within the warehouse environment.
 - Ensure compliance with internal audit standards and data protection regulations.
 
6. Training & Documentation
- Create and maintain user manuals, standard operating procedures (SOPs), and training materials.
 - Conduct regular training sessions for warehouse staff on digital tools and IT systems.
 
Job Requirements:
- Proficient in SAP WM/EWM and S/4HANA modules.
 - Hands-on experience with warehouse technologies such as RFID, barcode systems, and automation tools.
 - Strong understanding of IT infrastructure, hardware troubleshooting, and system integration.
 - Analytical mindset with a focus on process improvement and operational efficiency.
 - Excellent communication skills with the ability to train and support end-users effectively.
 - Diploma or Degree in Information Technology, Logistics, Supply Chain Management, or a related field.
 - Prior experience in a manufacturing or logistics environment.
 
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