Infrastructure Support Analyst

ABOUT THE COMPANY

Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.

EA 20S0237

Employment Details

Employment type: Contract

Location: Novena HQ

Working Hours: 8:30AM to 6:00PM (Mon-Fri)

Salary: $ per month (no bonus)

Working Arrangement: Hybrid

Qualification: Degree

Infrastructure Support Analyst (System)

Job responsibilities:

o At least 6 years of experience in IT support and infrastructure maintenance

o Good communication, strong analytical, problem-solving skills

o Project Management skills

o Vendor management skills

o At least 3 years of working experience in managing or maintaining Microsoft Windows and/or Redhat/Linux Server in a Cloud environment.

o Possess a strong understanding of security practices in server, database, and network is important.

o Certifications in IT Project Management will be advantageous.

o Assist in the management of Operations, Service Levels and Contract Administration of the technologies and infrastructures deployed by the Board.

o Assist in the IT Service Management processes, which cover Service Level

o Management, Incident and Problem Management, Change and Release Management, Configuration Management, Capacity Management, Availability Management, Backup and Recovery Management and Security Management.

o Provide governance on the service provided by the Service Provider.

o Manage the escalation processes and perform service recovery for incidents that directly impact services or users.

o Conduct internal security reviews and assist in internal and external audits

o Support user projects involving infrastructure acquisitions and evaluations.

o Review infrastructure capacity and forecast capacity needs for growth and new projects as well as for obsolescence of old technology. Upgrade the systems in a timely manner to meet such needs.

OR

o Review database infrastructure capacity and forecast capacity needs for growth and new projects as well as for obsolescence of old technology. Upgrade the database systems in a timely manner to meet such needs.

o Ensure the Infrastructure servers and networks systems are adequately secured; and the necessary security tools and monitoring systems are in place to protect against any unauthorized access or attack.

OR

o Ensure the database servers are adequately secured; and the necessary security tools and monitoring systems are in place to protect against any unauthorized access or attack

o Continually exploit technological advancements or new processes to improve on the robustness, performance or resilience of existing operations and services.

o Assist in the planning, review and testing of the IT Disaster Recovery Plan for ensuring the resiliency of the IT infrastructure services.

o Adherence to the Boards internal processes, procedures and policies for ensuring quality output as well as sound security and controls.

o Self-motivated, dedicated, committed and resulted-oriented team player with strong initiative, ownership and possess good inter-personal and analytical skills.

Tools and technologies:

· AWS Lambda

· Oracle DB Server

· Oracle RAC

· Redhat (Linux) Server

· AWS Compute (e.g EC2, Fargate)

· AWS RDS (e.g. RDS, Aurora)

· AWS DynamoDB

· AWS VPC (e.g. Subnet, NACL, Security Group, Route Table, Transit Gateway)

· AWS Firewall (e.g. Network Firewall, WAF)

· AWS Route53

· AWS ELB

· JAMS Scheduler

· Keycloak / RedHat SSO

· Gitlab Enterprise

· Binary and Build Artifact repository

· Build Pipeline

· Dynamic Application Security Testing (DAST) tools

· GIT Source Code Repository

· Release management

· Software Composition analysis

· Static Application Security testing (SAST) tools

· Linux

· Open System Environment

· Oracle

· Red Hat Linux

· Windows

· Amazon Web Services (AWS)

· Confluence

· Jira

· Kubernetes

· Oracle

· MySQL

· PostgreSQL

· Bash/ Shell

· Java

· Python

· PowerShell

· HCL (Terraform)

· AWS EKS

· Ansible

· Terraform / OpenTofu

· SFTP / OpenSSH

· AWS CLI

· JMeter / SOAPUI / Postman

Preferred Skillset:

o AWS EMR

o AWS Glue

o Amazon QuickSight

o AWS IAM

o AWS Step Function

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