Bank Direct Contract, Special Assets Account Manager, Risk Management Group

1 week ago

Central Region, Singapore DBS Bank Limited Full time $40,000 - $80,000 per year

Bank Direct Contract, Special Assets Account Manager, Risk Management Group - (WD75387)

Job Purpose

Manage IBG 4 Credit Program – Small (CP-S) portfolio of delinquent cases with the aim to bring down the overdues

Manage IBG 4 CP-S Non-Performing Loans (NPLs), Specific Provision (SP) and NPL Rate, by actively pursuing NPLs resolution with a view to maximise recovery of NPLs for the Bank

Key Accountabilities

Perform call to delinquent customers and monitor repayments

Proactive in managing cases to resolve the NPLs and maximise recovery

Assess rescheduling/settlement requests

Adhere to Enterprise Singapore's loan monitoring and write-off requirements

Update system/database for reporting and tracking purposes

Responsibilities

  • Understand the end-to-end CP-S Collection process from Soft-Collection through Rescheduling to Enforcement
  • Be well-versed in own team process and functions

  • Manage a portfolio of delinquent cases and/or NPLs:

  • Get customers to settle overdues

  • Negotiate repayment terms with customers
  • Obtain approval for recall of loans, repayment plans, or write-off

  • Monitor repayment plans

  • Work with lawyers, receivers, valuers and auctioneers in enforcement/ disposal of collateral

  • Liaise with Enterprise Singapore on claim submission
  • Handle operational matters including reminder letter, recall letter, loan payment instruction, proof of debt, etc...
  • Update system/database

Requirements

  • Diploma holder and above in any related field
  • Minimally 1 year collection experience in a bank. Candidate with banking experience can also be considered
  • Knowledge/experience in collection and/or customer service will be an advantage
  • Basic knowledge of banking and financial products
  • Proficient in Microsoft Office applications
  • Team player with good communication and interpersonal skills

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