Senior Associate/Associate, Change Lead

2 days ago

Singapore DBS Bank Full time $90,000 - $120,000 per year

Senior Associate/Associate, Change Lead - Regional Cash Operations, Institutional Banking Group Operations (IBGO), Group Operations

Business Function

Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, people capability and innovation.In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through multiple banking delivery channels.

Responsibilities

  • Drive and handle operations initiatives and business projects related to Cash products, processes or change of operating model
  • Lead and contribute to user requirement gatherings/ understand business change through stakeholder's walkthrough
  • Ability to identify and define any areas of high risk/ complexity processes and call out and provide mitigation solutions (where applicable)
  • Provide subject matter expert advice on Cash Payments related handlings/processing etc
  • Perform independent review and assessment on user requirements
  • Work closely with business partners, compliance, operations, technology as well as testing teams covering scopes, project plans and target delivery timelines
  • Prepare system training material, conduct system training to operations users to ensure operationalization readiness
  • Provide post implementation support to operations users and work closely with technology partners/business partners to resolve the production incidents
  • Ability to multiple tasks and handle problem shooting matters raising from projects or ad hoc unpredicted circumstance
  • Perform LV co-ordinator role with peer (rotation frequency) and manage weekend
Requirement
  • Bachelor's degree with minimum 5 years of working experiences in financial institution with project management experience
  • It would be a requirement to have knowledge of SWIFT, Payments processors, Sanctions Screening systems and workflows
  • It would be an added advantage for working knowledge in Ai LLM implementations and any additional certifications, qualifications in Gen Ai related technology
  • Strong analytical, negotiation and collaboration skillset
  • Excellent communication, written and presentation skills; meticulous attention to details
  • Ability to work independently, collaborate and manage demanding stakeholders
  • Change mindset with confidence in timely execution with good time management
  • Proficient Microsoft Office suite

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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