Executive Assistant

WE ARE HIRING AN EXECUTIVE ASSISTANT

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you've probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world's biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We've spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We're 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
• Weekly webinars to support your development through our People Academy
• Annual TLC Wellness Week and programmes throughout the year
• TLC Culture Club - including seasonal social events, tasty lunches & more
• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
• TLC Rise - supporting and empowering women into leadership roles
• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

What You'll Be Doing

You will work closely with the CEO and senior leadership team, providing high-level administrative support and helping drive internal initiatives, client relationships, and operational excellence.

Executive Support

• Manage the CEO's diary, to-do list, and meeting coordination
• Prepare presentations, reports, and documentation for internal and external use
• Take minutes during board and executive meetings, track actions and deadlines
• Represent the CEO in internal meetings when required
• Assist with travel arrangements and visa requirements
• Support client and partner meetings alongside the MD

Project & Event Management

• Organise client entertainment, gifts, and TLC Spaces initiatives
• Plan and manage internal events including Frankie's and Local Culture Club activities
• Support special business projects and new entry processes

Client & CRM Management

• Maintain client relationships through calls and emails
• Log interactions in the CRM system and manage reporting tools
• Research and prepare for client meetings and sales pitches

HR & People Support

• Act as the first point of contact for HR queries in the region
• Support recruitment, onboarding, performance reviews, and offboarding
• Ensure compliance with local employment regulations
• Champion People & Culture programmes and support global initiatives

Office & Operations

• Oversee office management including supplies, maintenance, and vendor coordination
• Provide general EA support including expenses and contact management
• Assist with ad-hoc tasks and internal projects

What We're Looking For

We're looking for someone who thrives in a fast-paced, people-first environment and can balance strategic thinking with hands-on execution.

• Previous EA experience supporting senior leadership or board-level executives
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Strong organisational skills and attention to detail
• Ability to work independently and manage multiple priorities
• Excellent communication and interpersonal skills
• High level of professionalism, discretion, and confidentiality
• Positive attitude and collaborative mindset

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a 'world within the world' that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply