Manager, Public Areas Department

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

• Manage day-to-day operations and periodic cleaning programs for the Public Areas.
• Perform daily walk-around check on Resort to ensure a clean, safe and pleasing environment for all guests and Team Members.
• Provide supervision, direction and leadership to the Public Areas Team Members on all shifts.
• Maintain close liaison with all other Departments so that their operational needs are met by the Public Areas Department.
• Attend to guest complaints, ensuring guest satisfaction.
• Develop and implement clear, detailed training programs that match the needs of Team Members with different skills, languages and cultures.
• Ensure all Team Members are trained in using the different cleaning and sanitizing chemicals, lifting techniques and other potentially hazardous parts in their daily work by being proactive in safety and accident prevention.
• Manage operating cost of labor, productivity and operating supply consumption.
• Investigate and propose alternative products or processes to reduce expenses and/or improve quality and/or productivity.
• Monitor and control consumption and wastage of equipment, guest supplies, cleaning supplies and linen supplies.
• Ensure that operating supplies are available in sufficient quantities, while minimizing the value of stock on hand.
• Recommend replacement of supplies and equipment timely.
• Ensure all tasks are performed on time and according to safety standards.
• Participate in research, development, evaluation and implementation of new products, services, technology and processes in anticipation of changing customer needs.
• Ensure that all available computer systems are utilized to fullest.
• Assist in the establishment, implementation and monitoring of energy conservation procedures with the Director of Facilities.
• Perform all duties in accordance with Marina Bay Sands policies and within the realm of the Marina Bay Sands Company vision, mission and values.

Job Requirements

Education & Certification

• Minimum Diploma in education; College or University degree preferred.

Experience

• Minimum 5 years of experience in a managerial role in a Deluxe Hotel Housekeeping Public Area or related environment.

• Preferred w/experience in Housekeeping in Convention Centre and Retail Mall

• Experience in a large-scale casino hotel operation would be seen as desirable.
• Knowledge of international Housekeeping practices, chemicals and equipment's' fundamentals

Other Prerequisites

• Able work various shifts over the 24/7 time period, including weekends and public holidays.
• Possess good manual dexterity and be able operate all Housekeeping and office equipment.
• Ability to communicate verbally and written effectively; Convey information to team members and liaise with stakeholders on their needs and requirements.
• Excellent time management, organizational, communication and motivational skills.
• Ability to drive consistent excellence in repetitive, process-driven tasks.
• Ability to organize staffing effectively, especially in the situation of fluctuating business volume.
• Ability to address stressful client situations with dignity and the utmost tact and politeness.
• Meet the attendance guidelines of the job and adhere to departmental and company policies.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.