Data Center Operator
2 days ago
Key Responsibilities
Job Title: Data Centre Operations Engineer
12 hrs shift (day and night)7 AM - 7 PM /7 PM - 7AM
Job Summary:
The Data Centre Operations Engineer will be responsible for supporting Data Centre Operations Management Services for the Company and/or In-Scope Institutions. This role includes managing data centre facilities, monitoring environmental conditions, ensuring physical security, and maintaining asset and backup media management.
Key Responsibilities:
1. Facility Management:
o Monitor and manage data centre infrastructure including power, cooling, cabling, fire detection, and suppression systems.
o Ensure cleanliness and tidiness of the data centre, reporting any abnormalities or rule violations.
o Support maintenance, servicing, repair, and upgrading activities related to
data centre facilities infrastructure.
2. Physical Access Control:
o Manage physical access to data centres and racks, ensuring compliance with security policies.
o Maintain physical key management and track access records.
o Monitor and report any suspicious activities or security violations.
3. Asset Management:
o Track and document all data centre assets throughout their lifecycle.
o Ensure secure storage of assets, including backup media and storage devices.
o Support asset audits, verification, and disposal processes.
4. Backup Media Management:
o Coordinate with suppliers for off-site storage and retrieval of backup media.
o Track inventory of backup media and handle faulty or damaged media.
o Provide monthly reports on backup media inventory.
5. Incident and Problem Management:
o Respond to and escalate incidents according to severity levels, providing regular updates until resolution.
o Perform routine physical inspections and document findings.
o Support service recovery and incident resolution efforts.
6. Compliance and Audit:
o Ensure compliance with company policies, security standards, and audit requirements.
o Provide support for audits and implement rectification plans for any noncompliance
findings.
Qualifications:
• Education: Diploma in Information Technology, or a related field.
• Experience:
o Minimum of 3 years of experience in data centre operations, including incident and vendor management.
Certifications:
o Data Centre Foundation (DCFC) or equivalent certification preferred.
o ITIL v3 Foundation Certification.
Skills:
o Strong technical knowledge of data centre infrastructure and operations.
o Excellent problem-solving and decision-making skills.
o Ability to work independently and as part of a team.
o Strong communication and interpersonal skills.
Working Conditions:
• Ability to work on different shifts, including nights, weekends, and holidays.
• On standby and contactable 24/7 for support and escalation.
EA License # 14C6941
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