Assistant IT Manager

2 weeks ago

West Region, Singapore POKKA PTE. LTD. Full time $60,000 - $120,000 per year

ROLES & RESPONSIBILITIES

Job Role Summary

The Assistant IT Manager – End-User Computing (EUC) oversees support operations, technical services, security, and architecture planning for all end-user devices, including laptops, desktops, mobile devices, unified communication systems, and Office applications.

Area of Responsibility

  • Provide EUC Support to users, including laptops, monitors, mobile devices, and Office applications.
  • EUC inventory and Fixed assets life cycle management.
  • Evaluate and propose improvements on EUC equipment.
  • Incident and problems management.
  • Server backup, update, maintenance etc.
  • Network equipment upgrade, maintenance etc.
  • Vendor management for infra-related projects.

STAKEHOLDER MANAGEMENT

Internal

  • IT Team and Users

External

  • Vendors

Communication Tasks

  • Communicate effectively to users at all levels.
  • Manage and negotiate with vendors on project costing, timeline etc.

MINIMUM REQUIREMENTS

Education and Experience

  • Minimum Diploma in Information Technology
  • 5 Years experience in 1st level support

Aptitude and Skills

Technical Expertise:

  • Proven experience supporting multi-site environments with diverse user groups.
  • Proficient in Microsoft Active Directory administration.
  • Skilled in endpoint protection, patch management, software distribution, and mobile device management platforms.
  • Experienced in Microsoft 365 administration, including SharePoint, Teams, and related services.
  • Solid understanding of current technology trends, and emerging innovations.

Business & Communication Skills:

  • Strong interpersonal and communication skills, with the ability to engage effectively with internal customers, vendors, and suppliers.
  • Capable of managing clear and efficient communication channels, anticipating issues, and resolving them proactively.

Work Approach & Problem-Solving:

  • Highly organized, with the ability to prioritize tasks and deliver results within resource constraints.
  • Forward-thinking, able to anticipate needs and prepare for future requirements.
  • Self-motivated and able to work independently under pressure to meet performance and service level commitments.

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