Executive (Case Ops)

6 days ago

Central Region, Singapore National Trades Union Congress (NTUC) Full time $30,000 - $60,000 per year

Overview

You will be part of the team that champions for the fair treatment of domestic employees in Singapore through balanced and pragmatic approach and promotes cohesive social integration among the community. You will promote the efforts of the Centre through the daily interactions with the employees and employers as well as proactive outreach to various stakeholders.

Responsibilities

  • Provision of advisory, assistance and engagement with migrant domestic workers (MDWs) and employers on MDW employment related matters. This includes rendering physical assistance to urgent distressed MDWs onsite when required.
  • Liaise with relevant government agencies pertaining to possible breach(es) of the regulations related to employment and welfare of MDWs
  • Build and expand network with the communities (physical and online platforms such as Facebook, Tiktok) to reach out to more MDWs and understand the trends pertaining to MDW landscape
  • Perform proper tracking and updating of records
  • Assist in outreach and engagement activities and recruitment of CDE volunteers/ followers
  • Attend to 24-hour helpline calls, emails, and social media platform queries

Requirements

  • Degree / Diploma holder in any Discipline
  • Entry Level candidates are welcome to apply
  • Good to have 2 to 3 years of relevant experience in social service sector
  • Experience in managing day-to-day operations in a fast-paced environment
  • Ability to manage difficult situations and has a flair to work well with different stakeholders from various cultural and social backgrounds, including community groups, foreign embassies
  • Proficient in MS Office Application (e.g. Words, Excel, Powerpoint) and willing to learn and use other IT systems
  • Perform other duties as assigned, such as organising of events/ activities
  • Proficiency in Burmese to effectively communicate with Burmese-speaking Migrant Domestic Workers and provide them with the necessary assistance in their cases.
  • Ability to multi-task and manage difficult situations
  • Ability to work on weekends especially on Sundays
  • Comfortable with outdoor and off-site engagement and duties, e.g. at outdoor areas, hospitals, police stations.

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