IT Suppport Engineer

Industry : Pharmaceutical

Location : Tuas, Singapore

Working Hour : 8:30am - 5:30pm

Position : IT Support Engineer

Software Technical Services:

1) System software maintenance: Routine maintenance, installation, upgrades of Windows operating systems; using guides and configuration services,and system image creation and maintenance.

2) Application Software Services: Office series software; IE series software and other business software systems installation, maintenance, and upgrades.

3) User Guidance Services: Resolve issues for commonly used software operation, hardware problems, and provide basic training.

4) Virus Protection Maintenance:Installation of antivirus software, updates for antivirus databases, and removal of viruses.

Hardware Maintenance Content:

1) Hardware installation, debugging, network configuration, peripheral installation, and driver installation.

2) Detection, localization, and troubleshooting of hardware faults.

3) Provide hardware repair and arrange delivery.

4) Ensuring stable operation of hardware (hard drives, motherboards, memory, etc.) through routine maintenance to extend hardware lifespan.

5) Provide guidance and training on hardware usage, software operation, and internet use based on necessity and actual conditions to enhance efficiency.

6) Assist in registration of existing equipment, and compiling statistics on maintenance rates and costs.

Network Issues

1)Terminal network connections.

2)Terminal network troubleshooting.

3)Network connections and troubleshooting from switches to terminals.

4)Support of Office Network, Shared Drive, Wireless, and VPN connectivity.

Helpdesk Service Content

1)Handle tickets assigned and complete them on time.