Singaporean ONLY Freight Customer Service Executive

1 week ago


East Region, Singapore CVista HR Consulting Pte Ltd Full time $4,000 - $8,000 per year

Work Days / Time

: a) AM Shift – 0830hrs to 1800hrs

b) PM Shift – 1400hrs to 2200hrs (with $20 shift allowance) (Weekly rotating)

Weekend Shift – One Weekend Per Month (Fully Work From Home Unless Otherwise Stated)

Responsibilities:

· Identify opportunities to improve operational processes, enhance efficiency, and elevate the overall customer experience.

Act as the main point of contact for customers, addressing inquiries, bookings, and providing updates on shipment tracking and delivery status.

· Work closely with internal teams, carriers, and external vendors to ensure efficient and timely movement of cargo, meeting customer expectations

· Handle customer complaints promptly and professionally, resolving issues to enhance customer satisfaction and service experience.

· Prepare, review, and ensure accuracy in shipping documents, including invoices, bills of lading, and import/export documentation. Ensure compliance with industry regulations and customs requirements.

· Continuously track shipment progress, providing timely updates to customers regarding status changes, delays, or potential issues.

· Assist in the negotiation of freight rates and preparation of competitive quotes to meet customer needs.

· Responsible for the accurate preparation and processing of billing and invoices for freight services, ensuring timely and correct charges are applied. Collaborate with the finance department to resolve any billing discrepancies.

· Maintain accurate customer records, ensuring all interactions and transactions are documented in the company system for future reference and compliance.

· Ensure all freight operations are in line with company policies and relevant industry regulations, including customs procedures and safety standards.

· Provide ongoing support to the sales team with service-related inquiries, customer follow-ups, and other necessary actions to ensure business growth.

Requirements:

· Singaporeans ONLY

· Diploma in Supply Chain or equivalent preferred

· Minimum of 5 years of experience in a customer service or logistics role, preferably in freight or supply chain management, with a strong understanding of billing and invoicing processes.

· Strong communication and interpersonal skills

· Ability to handle multiple tasks and prioritize effectively

· Strong attention to detail and organizational skills

· Knowledge of freight documentation, customs regulations, and industry best practices

· Proficiency in MS Office Suite; experience with freight management

· software is a plus

· Experience with billing and invoicing systems

· Strong problem-solving abilities

· Ability to work independently and as part of a team

· Customer-centric attitude with a focus on continuous improvement

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R | EA License 16C7883



  • East Region, Singapore CVista HR Consulting Pte Ltd Full time $60,000 - $120,000 per year

    AWS + VBResponsibilities:* Manage and coordinate the export of goods via ocean freight.* Arrange cargo space bookings with co-loaders, carriers, and shipping lines.* Prepare and process all necessary shipping documents, including Bill of Lading, Commercial Invoice, and Packing List.* Liaise with shippers, consignees, and third-party service providers such as...


  • East Region, Singapore CVista HR Consulting Pte Ltd Full time $40,000 - $60,000 per year

    Responsibilities:· To process all types of customs import & outward permits including preparation of export documentations.· Interface with multiple parties including network/agent, customer, warehouse, carriers, customs, etc on shipment requirements and information & when required.· To check overseas and provide air import quotation.· Provide customer...


  • East Region, Singapore CVista HR Consulting Pte Ltd Full time $4,000 - $8,000 per year

    Responsibilities:Rate Sourcing and Business Opportunities:Source competitive rates for all shipments and identify potential business opportunities to enhance service offerings and profitability.Shipment Management:Follow up on shipment status, prepare and process shipments, and provide timely updates to customers. Coordinate collection and delivery of...


  • West Region, Singapore CVista HR Consulting Pte Ltd Full time $4,000 - $6,000 per year

    Singaporean OnlyBenefits: -Entitled for BonusGood Working EnvironmentResponsibilities:Assist in managing existing and new customer accounts, including processing invoicesHandle both incoming and outgoing phone communicationsDeliver outstanding customer service and supportBuild and maintain strong relationships with customers and vendorsAddress and resolve...


  • Jurong East, Singapore CVista HR Consulting Pte Ltd Full time $4,000 - $6,000 per year

    Job Description Responsibilities:Support customers with daily cargo booking activities across a range of airline products. Secure and confirm cargo space with airlines, and communicate capacity details to customers. Understand and stay up to date with the requirements of different airline products to provide accurate guidance to customers. Manage...


  • Jurong East, Singapore CVista HR Consulting Pte Ltd Full time $40,000 - $80,000 per year

    Job Description Responsibilities:Responded to customer inquiries, providing detailed information on airfreight services, rates, schedules, and documentation requirements. Coordinated with various departments to ensure the timely and efficient processing of airfreight shipments. Assisted customers in booking shipments, arranging pickups, and tracking...


  • East Singapore CT FREIGHT (SINGAPORE) PTE LTD Full time

    **Location** - Singapore, East**Job Type** - Permanent**Salary** - $3,000 - $3,500 Per Month**Date Posted** - 7 hours agoAdditional Details **Job ID** - 144204**Job Views** - 21Roles & Responsibilities - **Key Responsibilities**: - **ONLY those with ACTUAL working experience in BOTH Air AND Sea Freight NEED to apply.**: - **A-Z knowledge in freight...


  • East Region, Singapore Reeracoen Singapore Pte Ltd Full time $40,000 - $60,000 per year

    Job title: Customer Service ExecutiveReference ID: 36813Our client is a leading freight forwarding company in Singapore. They are currently looking for a Customer Service Executive. 【Responsibilities】- Co-ordinate and communicate with various parties (including customers, overseas agents, includes attending to phone calls)- Perform airline space...


  • East Region, Singapore CVista HR Consulting Pte Ltd Full time $40,000 - $60,000 per year

    Responsibilities :Assist the sales team with generating new business and maintaining existing customer relationships.Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner.Prepare and process sales orders, quotes, and contracts accurately and efficiently.Coordinate with internal teams such as...


  • East Region, Singapore Search Personnel Pte Ltd Full time $104,000 - $130,878 per year

    Position : Customer Service Executive (MUST HAVE SEA Freight Forwarding)- ALL WELCOMELocation : Tampines Industrial CrescentWorking hours : 5 working days, Monday-Friday 8:30- 5:30Salary (commensurate with experience) : Basic up to $4000 + Performance BonusDuration : PermIndustry : Freight Forwarding IndustryMain Responsibilities:Attending to Customer's...