Branch Head

Job ID: 19204

Location:
Digital Hub, SG

Description:

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – eServ

Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services. As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct. We don't just offer typical BPO solutions; we are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth. Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape. Partner with us and experience a seamless journey towards operational excellence and sustainable growth.

Together, We Can Make A Significant Impact

The Branch Head – Client Grant Processing Team leads and manages a high-performing team responsible for the accurate and timely processing of grant. This role ensures operational excellence, compliance with policy frameworks and a culture of collaboration, continuous improvement and service quality.

Be Part of Our Success

• Strategic team leadership: Lead and manage a large team of Grant Processing Officers, fostering a positive and cohesive work culture. Provide strong direction, mentoring, and coaching to ensure individual and team performance aligns with organizational goals.
• People development: Build team resilience, engagement, and capability through regular check-ins and upskilling initiatives
• Operational oversight: Oversee end-to-end operations of grant application processing, assessments and approvals across multiple schemes, ensuring accuracy and efficiency
• Compliance & Governance: Uphold robust internal controls and ensure all processes adhere to regulatory requirements, policy guidelines and audit standards
• Stakeholder collaboration: Engage and coordinate with policy owners to resolve issues and improve processing turnaround time
• Data analytics & Reporting: Monitor KPIs and processing metrics through regular reporting and dashboards. Leverage advanced excel functions to generate insights for decision-making and operational improvements
• Service recovery and risk management: Handle escalations and exceptional cases with tact, maintaining fairness and integrity in grant processing

Qualities We Value

• Bachelor's degree Business Administration, Accounting, Finance or equivalent in project management
• Minimum 8 years of relevant experience in grants administration, operations service delivery with at least 3 years in a team leadership or branch management role. Prior experience in overseeing public sector grants would be an advantage
• Proven track record in leading large operational teams (at least 10 staff), with strong people management and teambuilding capabilities
• Skilled in using Excel for reporting, analysis, and performance monitoring
• Strong interpersonal and communication skills, with the ability to inspire teams and influence stakeholders
• Service-oriented, analytical, and adaptable in a dynamic, policy-driven environment

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated.
• Meaningful work and projects that make a difference in people's lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.