Partner Solutions Engineer

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

We're scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that's okay. If this role excites you, we'd love you to raise your hand for what could be a truly career-defining opportunity.

Make a difference.

Are you looking for something new in your career? Enjoy a challenge? Love to innovate and learn? This is an exciting opportunity to join a technology startup in a high-growth phase. Our Channel Solutions Engineering team are our in-house, partner-facing product experts. The Channel SE team enables Grafana Labs's worldwide partner ecosystem by educating potential and existing partners to ensure they best represent the goodness of the Grafana platform. We share our technical and product expertise with partners through demos, hands-on enablement, presentations, and ongoing workshops. Grafana Partner University is a means of doing this exercise at scale. We partner closely with our Channel Sales and broader Field Sales teams to help qualify, progress, and close opportunities. The Channel Solution Engineer is the trusted advisor for all the technical experts from the partner ecosystem and is at the forefront of all the selling motions, whether a sell-to / Embed / PoweredBy to the partner directly or selling along with the partner to the end customer.

Your Impact:

• Join as an early member of a high-growth team working together to help scale Grafana's worldwide partner ecosystem.
• Partner with our Channel Sales team and the wider Field Sales Team to articulate the overall Grafana value proposition, vision, and strategy to our partners.
• Own the technical engagement with Partners and help to close opportunities through advanced competitive knowledge, technical skill, and credibility.
• Deliver product and technical presentations to potential and existing Partners.
• Proactively communicate with partners and internal teams to provide a feedback loop on our products and the competitive landscape.
• Work with the enablement team to enhance our partner university program and expand its reach to wider personas within the partner ecosystem.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Math or a related field (or equivalent experience).
• Experience deploying, operating Kubernetes and working knowledge of cloud native technologies.
• 5+ years of experience in technical support, technical account management, consulting, and SE or professional services roles within the technology industry.
• Strong understanding of observability solutions. Grafana, Prometheus, and Loki are a plus.
• Excellent problem-solving and analytical skills.
• Outstanding communication and interpersonal skills.

What would make you a good fit for this role?

• We are seeking candidates with 6+ years of experience in pre-sales / solution architecture in the observability space. Someone with selling experience in an OSS-first company would be an added advantage.
• Selling SaaS software across APJ, using MEDDIC or equivalent processes.
• We're a startup, so your job duties will be varied and complex and require strong judgment, collaboration, and leadership.
• We are a remote-first company, so you must learn to work and collaborate with an international team.
• You will need first-class written and oral communication skills to collaborate with our remote-first internal teams and worldwide partner ecosystem. You will need to skillfully articulate our value proposition and the technical advantages of our products.
• You will love solving technical challenges and thrive on bringing creative solutions to our Partner.
• Creating and delivering high-impact activities like workshops and 1:1 interactive training to drive pipeline from our focus partners.
• Travel up to 50%.

In Singapore, the base compensation range for this role is $213,000 - $263,000 SGD. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable), and other benefits listed on our careers page.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process.

Why You'll Thrive at Grafana Labs:

• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Remote-First, Global Culture – Work from anywhere with collaboration at the heart of everything we do.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new 'Grafanistas' to learn all about what we do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we're working hard to make sure that's the foundation of our organization as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

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