Deskside Support Engineer

6 days ago

Singapore NV5 Full time $30,000 - $36,000 per year

Job description:

The engineer will manage and support the day-to-day operation incidents and tasks.

Role Responsibilities

  • Resolve escalated support issues from Level 1 Helpdesk.
  • Diagnose and repair problems on clients' desktops and laptops via phone, email, and remote tools or in person at the user's location.
  • Troubleshoot issues, including password resets, printer setup, troubleshooting account-specific client applications, and basic diagnosis of desktop/laptop software problems.
  • Update the status on assigned tickets and close completed cases.
  • Provision IT equipment for new joiners.
  • Conduct equipment checks, including AV equipment, to ensure functionality.
  • Update documentation and processes to ensure they are up-to-date.
  • Provide support for VIP users.
  • Assist the Team Lead in any assigned tasks.

Qualifications Requirements

  • Minimum Diploma in IT
  • Min 1 year of desktop support, hardware experience
  • Excellent communication skills
  • The ability to work in a team environment and commit to a flexible work schedule

Preferences

  • Exposure to troubleshooting and deploying Windows 7 / Win 10, Exchange and basic network troubleshooting
  • Previous experience troubleshooting desktop, printer and notebook issues
  • Solid user and support of MS Office
  • Experience in supporting VIP users will be an advantage
  • Support mobile devices
  • ITIL Certification

Job Type: Permanent

Pay: $3, $3,600.00 per month

Work Location: In person

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