EUC Head

3 days ago

Singapore Flare Consulting Pte Ltd Full time $180,000 - $270,000 per year

We are seeking a seasoned and visionary EUC (End-User Computing) Operations Lead to own and evolve the digital workplace strategy. This is a strategic leadership position where you will be responsible for the entire end-user experience, from defining the technology roadmap to leading the team that delivers exceptional day-to-day support. You will play a critical role in ensuring our EUC services are secure, innovative, and seamlessly integrated, enabling our workforce to perform at their best. If you are a strategic leader with a deep technical foundation in EUC and a proven track record of managing large-scale services, we encourage you to apply.

Key Responsibilities:

  • Strategic Leadership: Develop and execute the long-term EUC strategy and roadmap, ensuring alignment with business objectives and digital transformation initiatives.
  • Team Management & Mentorship: Lead, mentor, and develop a high-performing EUC team, fostering a culture of continuous improvement and excellence in service delivery.
  • Service Ownership: Oversee the delivery, management, and lifecycle of all end-user services, including:
  • Desktop & Laptop environments (Windows, macOS)
  • Virtual Desktop Infrastructure (VDI - Citrix, VMware Horizon)
  • Mobile Device Management (MDM - Microsoft Intune, Jamf)
  • Collaboration & Video Conferencing tools (M365, Teams, Zoom)
  • Vendor & Budget Management: Manage vendor relationships, including System Integrators, and oversee the EUC budget, procurement, and hardware/software lifecycle.
  • Project Leadership: Oversee critical EUC projects from initiation to delivery, including OS migrations, hardware refresh cycles, and new technology implementations.
  • Security & Compliance: Ensure all EUC services adhere to strict security policies, compliance standards, and audit requirements.
  • Stakeholder Engagement: Collaborate effectively with IT security, infrastructure, and business leaders to drive innovation and seamless service integration.

Qualifications & Experience:

  • Bachelor's degree in Computer Science, IT, or a related field (Master's degree preferred).
  • Minimum of 20 years of progressive IT experience, with at least 10 years in leadership roles directly managing EUC/Workplace Services teams.
  • Must have worked with a System Integrator company.
  • Deep, hands-on expertise with core EUC technologies:
  • Operating Systems: Windows 11, macOS
  • Device Management: Microsoft Intune (must-have), Jamf (strongly preferred)
  • VDI: Citrix and/or VMware Horizon
  • Collaboration Suites: Microsoft 365
  • Strong financial acumen with experience in budget planning and vendor management.
  • Solid understanding of ITIL frameworks and service management principles.
  • Excellent leadership, communication, and stakeholder management skills.

What We Offer:

  • A leadership role with significant impact on the company's digital workplace.
  • The opportunity to define and drive EUC strategy for a large organization.
  • A competitive compensation and benefits package.
  • A professional environment that values innovation and career growth.

Job Type: Full-time

Pay: $18, $22,000.00 per month

Work Location: In person

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