Hotel Floor Supervisor

21 hours ago

East Region, Singapore ELITE TRANSFORM TEAM Full time $104,000 - $130,878 per year

About the role

Join the ELITE TRANSFORM TEAM' as a Hotel Floor Supervisor, a pivotal role in providing superior guest experiences within our upscale hotel located in the Changi East Region of Singapore. As a full-time Hotel Floor Supervisor, you will be responsible for overseeing the daily operations and management of your assigned hotel floor, ensuring excellent service and a comfortable stay for all our guests.

What you'll be doing

  1. Supervise and coordinate the activities of the housekeeping and guest services teams on your assigned hotel floor
  2. Monitor the cleanliness, maintenance, and presentation of guest rooms and public areas
  3. Respond promptly to guest requests and resolve any guest issues or concerns
  4. Ensure adherence to company policies, procedures, and service standards
  5. Oversee the proper handling of guest belongings and security of guest rooms
  6. Assist with the coordination of staff schedules and assignments
  7. Provide on-the-job training and mentoring to junior team members
  8. Contribute to the development and implementation of process improvements

What we're looking for

  1. Minimum 2 years of experience in a hotel floor supervisor or similar supervisory role in the hospitality industry
  2. Strong organisational and multitasking skills with the ability to prioritise and manage competing demands
  3. Excellent communication and interpersonal skills to effectively interact with guests and lead a team
  4. Attention to detail and a commitment to delivering exceptional customer service
  5. Proficiency in using hotel management software and technology
  6. Flexible and adaptable to work in a fast-paced, dynamic environment
  7. Passion for the hospitality industry and a desire to contribute to the success of the hotel

What we offer

At ELITE TRANSFORM TEAM', we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement contributions, and opportunities for career development and progression. We also prioritise work-life balance, with flexible scheduling and remote work options available. Join our dynamic team and be a part of creating exceptional experiences for our guests.

Apply now to become our next Hotel Floor Supervisor and be a key member of the ELITE TRANSFORM TEAM'

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