AMS Lead

6 hours ago

Central Region, Singapore Peoplebank Singapore Pte Ltd Full time $144,000 - $168,000 per year

AMS Lead (Microsoft Dynamics 365 CRM) — 1-Year Contract

Location: Central Singapore

Function: Application Maintenance & Support (AMS)

Compensation: Up to SGD 14,000/month (commensurate with experience)

About the Role

We're hiring an AMS Team Lead to oversee day-to-day Application Maintenance & Support for multiple Microsoft Dynamics 365 (Customer Engagement) CRM applications in a banking environment. You'll ensure platform stability, performance, and continuous improvement while leading cross-functional onshore/offshore teams and coordinating with business, IT, and vendors.

Key Responsibilities

AMS Delivery & Operations

  • Own incident, service request, change, and problem management in line with SLAs/KPIs.
  • Drive environment stability, health checks, capacity planning, and release readiness for D365 CE.

Client & Stakeholder Management

  • Act as the primary contact for business and IT stakeholders on all AMS matters.
  • Run service reviews, report on performance and incident trends, and align priorities with product/BA leads.

Team & Vendor Coordination

  • Lead onshore/offshore support teams: workload distribution, shift handover quality, and communications.
  • Coordinate third-party vendors/partners for platform operations and integrations.

Continuous Improvement & Enhancements

  • Identify opportunities for automation, ticket reduction, and root-cause elimination.
  • Lead minor enhancements/CRs and optimization initiatives; maintain knowledge base and documentation.
  • Ensure adherence to governance, security, and audit requirements.

Required Skills & Qualifications

  • Bachelor's degree in Computer Science, Information Systems, or related.
  • 7+ years in IT with 3+ years in an AMS leadership role.
  • Strong hands-on knowledge of Microsoft Dynamics 365 CRM (CE)—particularly Sales and Customer Service modules.
  • Banking/financial services experience is required.
  • Solid grasp of ITIL processes and AMS best practices.
  • Proven experience supporting integrations with core banking systems, third-party apps, and data services.
  • Excellent stakeholder engagement, communication, and team leadership skills.

How to Apply: Interested applicants, please click on the "Apply Now" to submit your updated resume.  

Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.

Ahmad Ilyas bin Azhari

Consultant – IT & Digital

EA Personnel No: R

Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248

  • AMS Lead

    2 days ago

    Central Region, Singapore Jobline Resources Pte Ltd Full time $100,000 - $120,000 per year

    Responsibilities• Lead day-to-day AMS operations for multiple Microsoft Dynamics CRM applications across business units.• Ensure timely resolution of incidents, service requests, changes, and problem tickets per agreed SLAs.• Manage environment stability, application health checks, and capacity planning for Dynamics CRM systems.• Act as the primary...

  • Campus Recruiter

    2 days ago

    Central Singapore AMS Full time

    **About Us**: We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory...

  • Enrichment Lead Teacher

    4 days ago

    Central Region, Singapore SPARKANAUTS PTE. LTD. Full time $30,000 - $60,000 per year

    Full Time Lead Teacher (Wed-Sun) Sparkanauts is an Award-Winning holistic brain enrichment centre for children aged 6 months to 6 years. Our mission is to nurture curious, confident, and capable learners through structured and engaging parent-accompanied classes.We are looking for a passionate and energetic Full-Time Assistant Teacher to join our...

  • BPM, Cfcc Asia, Ame, Functions

    1 week ago

    Central Singapore Emprego SG Full time

    **Location** - Singapore, Central Singapore**Job Type** - Permanent**Salary** - $11,000 - $19,000 Per Month**Date Posted** - 1 hour agoAdditional Details **Job ID** - 107680**Job Views** - 1Roles & Responsibilities About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to...

  • Production Engineering Assistant – Leading Automotive MNC

    4 days ago

    Central Region, Singapore People Profilers Pte Ltd Full time $40,000 - $80,000 per year

    We're Hiring: Production Engineering Assistant (Operations Department) Join our dynamic operations team and play a key role in keeping our production lines running smoothly and efficientlyKey Responsibilities:Perform preventive and predictive maintenance on production equipment.Diagnose, troubleshoot, and repair faulty machinery to minimize downtime.Track...

  • Am Associate

    3 days ago

    Central Business District, Singapore M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...

  • Assistant Customer Service Manager

    1 week ago

    Central Region, Singapore Recruit Now Singapore Pte Ltd Full time $60,000 - $120,000 per year

    Remuneration Package:Basic Salary: Up to $6,000/monthBonuses: Attractive Variable BonusLocation: UbiWorking Hours: Mon – Fri: 8:30 AM – 6:00 PM Alt Sat: 8:30 AM – 12:30 PM About the Role:Are you passionate about driving exceptional customer experiences in the automotive industry?We're hiring a proactive Assistant Customer Service Manager to lead...

  • Admin Officer

    2 days ago

    Central Region, Singapore PERSOL Full time $40,000 - $60,000 per year

    P-Serv is partnering our Client, a leading name in the transportation statutory board. We are looking for dynamic talents to be a part of our team If you have what it takes, click on to apply:Job ResponsibilitiesResponsible for the processing application of card applicationsEnsure that each application is correctly processed with 100% accuracyEnsure that all...

  • Processing Admin Officer Bright Hills MRT

    2 days ago

    Central Region, Singapore PERSOL Full time $30,000 - $60,000 per year

    P-Serv is partnering our Client, a leading name in the transportation statutory board. We are looking for dynamic talents to be a part of our team If you have what it takes, click on to apply:Working Hours / Location4 days work, 2 days off (rotating basis)Shift pattern: AM AM PM PM OFF OFFAM Shift: 9am-6.30pm,  PM Shift: 12.30pm-10pm (with 1hr...

  • Internship (Corporate Communications & Branding) 2025

    7 hours ago

    Central Region, Singapore Ntuc Health Full time $10,240 - $12,000 per year

    CompanyNTUC HealthDesignationInternship (Corporate Communications & Branding) 2025Date Listed11 Jul 2025Job TypeEntry Level / Junior ExecutiveIntern/TSJob PeriodFlexible Start - Flexible EndProfessionMarketing / Public RelationsIndustryHealthcare / Fitness / SportsLocation Name55 Ubi Ave 1, #08 01, Singapore 408935, SingaporeAddress55 Ubi Ave 1, #08 01,...