AMS Lead

1 day ago

Central Region, Singapore Peoplebank Singapore Pte Ltd Full time $144,000 - $168,000 per year

AMS Lead (Microsoft Dynamics 365 CRM) — 1-Year Contract

Location: Central Singapore

Function: Application Maintenance & Support (AMS)

Compensation: Up to SGD 14,000/month (commensurate with experience)

About the Role

We're hiring an AMS Team Lead to oversee day-to-day Application Maintenance & Support for multiple Microsoft Dynamics 365 (Customer Engagement) CRM applications in a banking environment. You'll ensure platform stability, performance, and continuous improvement while leading cross-functional onshore/offshore teams and coordinating with business, IT, and vendors.

Key Responsibilities

AMS Delivery & Operations

  • Own incident, service request, change, and problem management in line with SLAs/KPIs.
  • Drive environment stability, health checks, capacity planning, and release readiness for D365 CE.

Client & Stakeholder Management

  • Act as the primary contact for business and IT stakeholders on all AMS matters.
  • Run service reviews, report on performance and incident trends, and align priorities with product/BA leads.

Team & Vendor Coordination

  • Lead onshore/offshore support teams: workload distribution, shift handover quality, and communications.
  • Coordinate third-party vendors/partners for platform operations and integrations.

Continuous Improvement & Enhancements

  • Identify opportunities for automation, ticket reduction, and root-cause elimination.
  • Lead minor enhancements/CRs and optimization initiatives; maintain knowledge base and documentation.
  • Ensure adherence to governance, security, and audit requirements.

Required Skills & Qualifications

  • Bachelor's degree in Computer Science, Information Systems, or related.
  • 7+ years in IT with 3+ years in an AMS leadership role.
  • Strong hands-on knowledge of Microsoft Dynamics 365 CRM (CE)—particularly Sales and Customer Service modules.
  • Banking/financial services experience is required.
  • Solid grasp of ITIL processes and AMS best practices.
  • Proven experience supporting integrations with core banking systems, third-party apps, and data services.
  • Excellent stakeholder engagement, communication, and team leadership skills.

How to Apply: Interested applicants, please click on the "Apply Now" to submit your updated resume.  

Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.

Ahmad Ilyas bin Azhari

Consultant – IT & Digital

EA Personnel No: R

Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248

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