Food & Beverage Host
7 days ago
As an F&B Host at Publico Ristorante, you will be the first point of contact in creating a memorable dining experience at InterContinental Singapore Robertson Quay. Your role is to provide a warm welcome, guide guests through their journey with us, and ensure every detail of their experience reflects the lively charm and sophistication of our award-winning Italian restaurant. Delivering great service by anticipating guest needs, managing reservations, and presenting a polished and professional presence is at the heart of everything we do. Our colleagues are the key to this promise, and your energy, motivation, and engagement in creating meaningful connections are essential to our success.
In addition to caring for our guests, your role also involves stewardship of the restaurant's flow and ambience. This means coordinating seamlessly with the service and culinary teams, managing seating arrangements efficiently, and ensuring smooth operations during peak periods. As an ambassador of both Publico Ristorante and the InterContinental brand, you will embody our values by consistently delivering a warm and authentic welcome.
Your Day to Day
People
Contribute to a positive and supportive team environment by collaborating closely with fellow Hosts, Servers, Bartenders, and Leaders to achieve daily, weekly, and monthly service standards.Take ownership of your working environment by ensuring the host stand, reservation system, menus, and guest areas are always prepared to deliver excellent service each day.Embrace ongoing training and development opportunities to enhance knowledge, skills, and confidence in delivering luxury dining experiences.Support colleagues by sharing best practices and assisting new team members in learning IHG service standards.Be an ambassador of Publico Ristorante and InterContinental Hotels by consistently upholding grooming standards, professional conduct, and the IHG True Hospitality values.Financial
Ensure efficient use of restaurant resources such as menus, guest materials, and POS systems to reduce waste and manage costs responsibly.Accurately manage reservations and seating to maximise table turnover while balancing guest comfort and operational flow.Contribute to the hotel's productivity by coordinating seating plans and guest flow efficiently during peak service periods.Handle guest property and restaurant assets responsibly, safeguarding them from loss or damage.Guest Experience
Deliver an exceptional welcome and farewell for every guest, ensuring each interaction reflects the warmth and authenticity of Italian hospitality.Anticipate guest needs by proactively managing reservations, accommodating special requests where possible, and providing personalised recommendations.Be attentive and responsive to guest interactions, providing friendly and professional assistance at all times.Support seamless guest journeys by coordinating effectively with the service, culinary, and bar teams.Take pride in achieving high guest satisfaction scores across brand audits, mystery shopper reports, internal surveys, and online reviews.Responsible Business
Adhere to hotel policies, procedures, and SOPs with strict attention to health, safety, and hygiene standards.Actively support IHG's Responsible Business initiatives by minimising waste, conserving energy and water, and using resources efficiently within the restaurant.Ensure compliance with workplace safety regulations and immediately report hazards, risks, or incidents.Uphold confidentiality and respect guest privacy at all times.Represent the InterContinental brand values by demonstrating care for colleagues, guests, and the wider Robertson Quay community.Accountability
As the face of Publico Ristorante, this role holds full accountability for creating a warm and seamless first impression, managing guest flow, and ensuring every dining experience begins and ends with excellence. The F&B Host takes ownership of the reservation process, seating arrangements, and guest interactions, embodying the InterContinental brand promise of luxury and genuine hospitality. Supported by the restaurant leadership team and the broader hotel operations, this role is central to delivering memorable experiences and upholding service standards across every guest touchpoint.
WHAT WE NEED FROM YOU
Previous experience as a host/hostess or in a guest-facing role within a restaurant, bar, or hotel environment is an advantage, though not essential as training will be provided.Good communication skills in English to interact effectively with colleagues and guests; proficiency in additional languages is a plus.A warm, welcoming, and professional personality with a strong focus on guest service and hospitality.A positive, dependable, and proactive attitude, with the ability to work efficiently in a fast-paced dining environment.Well-groomed and able to uphold the highest standards of personal presentation as a brand ambassador for Publico Ristorante and InterContinental Hotels.Strong organisational and time-management skills to handle reservations, guest flow, and seating arrangements smoothly.Team-oriented with the ability to collaborate closely with colleagues across service and culinary teams to deliver seamless guest experiences.-
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