Sr Applications Engineer

7 days ago


Singapore FormFactor, Inc. Full time $90,000 - $120,000 per year
  • Incumbent will typically spend 50% of time providing pre-sales technical support and 50% of time providing post-sales technical support.

Pre-Sales Technical Support

  • Partner with Sales to win business opportunities - Assists the Sales staff in assessing potential application of company's engineering probe systems products and engineering probes products/accessories to meet customers' needs and prepare detailed product specifications for the development and implementation of customers' applications/testing solutions.
  • Partner with Sales to provide technical expertise to customers through sales presentations, product demonstrations of company's engineering probe systems products and engineering probes products/accessories.
  • May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client.
  • May provide software development and consultation to prospective users and/or product capability assessment and validation

Post-Sales Technical Support

  • Supports customers' buy-off of company's products - Ensures that the product application/solution is functioning according to specifications.
  • Provide technical support to customers through testing solution delivery(installation), application training(use and maintenance of company's products)
  • Provide technical support to customer in terms of customer issue support/reporting, and internal escalation summary preparation.
  • Co-work with different functional teams to solve customer issue and provide suitable testing solution to customers.

Others

  • Monitor and report customers' testing requirement/technical trend and market information
  • Flexibility of supporting Domestic and International business travel.


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