Sr. Application Operations Engineer

Job Description Summary
GE Aerospace, a leader in the aerospace industry, is dedicated to pushing the boundaries of aviation with our innovative technologies and solutions. Our commitment to Safety, Quality, Delivery, Inventory, and Cost (SQDIC) drives our operations, ensuring we achieve excellence in all our endeavors. We are currently seeking a
Sr. Application Support Engineer
to join our Digital Technology team. This role will bring in required technical expertise to support legacy ERPs, local applications and new developments. This role supports the migration of QAD legacy systems to Component Repair SAP ERP & Solumina MES solutions.
Role Responsibilities
Provide front-line technical support for customer-facing applications, particularly QAD ERP and its related applications.
Provide IT Technical Leadership in ERP application including QAD module on integrations, interface, reporting and system availability.
Maintain and support interfacing module between corporate and HQ systems with local applications, especially QAD.
Drive for sustainable solutions, simplified QAD ERP environment with conformance to system architecture, standards and practices.
Analyze user requirement and adopt System Life Cycle Development methodology in implementing changes.
Provide leadership to shared teams performing design and development deliverable, accountable for all design and development deliverable, identify areas of improvement and drive shared IM (Information Management) teams to design and implement proposed solutions.
Work closely with business process owner ensuring on-time execution of deliverable. Share ownership on zero-defect QAD ERP releases.
Work with matrix internal teams to coordinate and plan: document reviews, code reviews, QA performance testing, and schedule available release windows for production rollover.
Work with internal shared support and maintenance teams to plan upgrade / maintenance projects for application and database versions, manage upgrades across shared and core IM teams.
Keep up to date with enabling technologies and work as a "change-agent" to promote their use for business productivity.
Foster a strong working partnership of shared accountability with the primary internal and external technology providers (Technology Support Group, QAD, Progress, Streamserve). Communicate operational status to users and leadership.
Drive resolution of escalated items.
Field and troubleshoot issues, configure system settings, and manage user access.
Drive root cause investigation implementing continuous improvement.
Collaborate with cross-functional teams to identify and implement system enhancements and optimizations to improve customer experience, manufacturing processes, and manufacturing quality.
Develop and maintain documentation for system configurations, standard operating procedures, end-user support and training materials.
Conduct training sessions for end-users and new employees for customer-facing applications.
Monitor system performance, generate reports, and provide insights to management on usage and improvement opportunities.
Maintain up-to-date program manuals and conduct audits to ensure alignment of actual practice and documented procedures.
Participate in the planning and execution of MES & ERP transformational projects and integrations with other DT systems.
Ensure compliance with company policies and industry standards related to MES usage and data security.
Ideal Candidate
The ideal candidate is a proactive professional with expertise in ERP systems, particularly QAD/MFG Pro, and a track record of driving system optimizations and improvements in a manufacturing set-up. They excel in collaboration, ensuring system reliability and user satisfaction, while managing tasks independently in a fast-paced environment. They have a customer-focused mindset, embrace new technologies and drive compliance and process improvements.
Required Qualifications
Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field
3-7 years experience in implementing or supporting ERP Solution in Manufacturing environment. QAD/MFG Pro is desirable.
Familiarity with Linux/Unix Operating system and good understanding of Database support.
Hands-on experience in coding (Progress, Python, Visual Basic, Microsoft Access etc)
Good knowledge about Network and Infrastructure
Experience with database management and SQL
Proficiency in troubleshooting and resolving technical issues
Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical team members
Strong analytical skills and attention to detail.
Preferred Qualifications
Ability to work independently and manage multiple tasks in a fast-paced environment.
Demonstrates customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships, creates processes with customer viewpoint, partners with customers
Change oriented – actively generates process improvements, champions and drives change initiatives
Ability to work with global teams, acts independently and as part of a team
Open-minded to new perspectives and ideas
Good interpersonal skills
At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.
Relocation Assistance Provided:
No
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Aviation and Aerospace Component Manufacturing
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