Sr. Manager, Security Operations

About Us

At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow’s world at work. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own.

About the Opportunity

The Sr. Manager, Security Operations (Sr. MSO) is the senior representative on the Global Security & Resilience (GSR) Team in our Pacific Region and holds responsibilities across the entire spectrum of security management. The Sr. MSO is an integral part of the GSR team and is charged with the holistic security and risk management of multiple WeWork markets and locations. This position reports to the Global Head, Building Security Operations. The Sr. MSO will be responsible for managing multiple security programs and supporting capabilities within their prescribed Territory. They ensure security is fully integrated into broader Facility Operations and long-range plans for new/revised product offerings to members. The Sr. MSO interacts with senior WeWork executives including Territorial Vice Presidents(TVP)/General Managers (GM) and as well as community teams in numerous WeWork spaces across the region. WeWork locations and members are our core clients, and the priorities for this role will be enabling new building openings and ensuring the security of established locations. The Sr. MSO also supports training efforts, project execution, and facilitating meetings with local and federal law enforcement. The Sr. MSO will maintain a regular travel schedule and physical presence in our space to help weave regional and local security management into the safety and security culture.

In this role, you’ll:

- AdviseTVP/GM’s, Facilities Management team and Area Director(s) (AD) on all security-related needs.
- Develop and maintain a Regional Crisis Management Plan (RCMP) based on the WeWork Core Crisis Management Plan (CCMP). Develop, rehearse and modify all associated security, crisis and emergency plans across the region.
- Conduct investigations into security incidents at assigned buildings involving topics such as, but not limited to: assaults, threats, harassment, stalking or unusual interest, fraud, theft, and other property crimes, which may include interviews, camera review, and appropriate documentation. Collaborate with the global investigations team as required.
- Conduct routine risk/threat assessments and make recommendations as needed to mitigate risk to our employees, members, assets, and brand.
- Define, plan, coordinate, drive and execute security upgrades, retrofits, and member requested security projects.
- Provide security training to community and leadership teams based on GSR requirements.
- Enforce budgetary compliance as it relates to service at each location.
- Troubleshoot security problems and assess the need for external service.
- Support new building openings by providing risk assessments, reviewing design drawings, and ensuring physical security concepts and support are enabled for the site.
- Manage direct reports (if applicable), take accountability for their performance and motivation.
- Be available 24/7 for emergency response

About You
- Bachelor's degree or equivalent practical experience.
- 8+ years of experience managing security operations in a corporate environment
- Background in law enforcement or military is a plus.
- Emergency management / Crisis management experience in a Corporate setting or at national and state level.
- Proven leadership and teaching ability in order to train employees across different departments.
- Understanding of all low voltage technology (CCTV, alarms, access control), preferred, not required.
- Experience designing security for new buildings or facilities, to include placement of access control systems, cameras, and visitor management systems, conducting risk assessments, and standing up security officers
- Understanding of basic networking concepts (IP addresses, MAC addresses, VLAN, port assignments).
- Demonstrated experience managing large scale projects with multiple deadlines and stakeholders.
- Life safety training (CPR, First Aid, Trauma) preferred
- Be a confident public speaker, with the ability to influence executives and stakeholders
- Demonstrate a high-level of attention to detail
- Be able to liaise with external security organizations in a professional manner

Life at WeWork

Just as we empower our community, we believe in empowering our team to create their own life's work. We move fast and challenge each other, but we always make sure we look out for one another. Our culture and values are what make working here rewarding. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color