Telephone Operator

1 week ago

Central Region, Singapore Holiday Inn Singapore Atrium Full time $4,000 - $6,000 per year

Join us as a Telephone Operator in Holiday Inn Singapore Atrium. Your main responsibilities are answering incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and the brand.

Your day to day tasks:

  • Process all incoming and outgoing calls accurately and courteously
  • Records and controls accurately wake up calls
  • Pages guests in co-operation with concerned departments
  • Assists guests with international calls and directory queries
  • Attends to all guest queries and requests promptly, calls guests by name whenever possible
  • Handles guests needs or requests and reports complaints to the Telephone Supervisor
  • Aware of local telephone listings and frequently dialed numbers
  • Report on logbook daily
  • Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations

Requirements:

  • High School or Vocational Certificate in Business Management, Business Study or equivalent, with 1 year's experience in customer service
  • Proficient in the use of Microsoft Office and Front Office System.
  • Possesses problem solving and organizational abilities.

Employee Benefits:

  • Competitive remuneration that commensurate with skills and knowledge.
  • Health and dental insurance.
  • Birthday off / Duty meal
  • Training and Development Opportunities.
  • Up to 50% F&B discount at IHG Hotels selected restaurants.
  • Special employee hotel accommodation rates at all IHG Hotels worldwide

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow. So whoever you are, whatever you love doing, if you're ready to make the move to a great new career opportunity, we'll make sure you'll have Room to be yourself. Find out more by going to  [link removed]

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