Operations Engineer

4 days ago

Singapore HQ AirTrunk Full time $90,000 - $120,000 per year

A Snapshot

We are transitioning to a Remote AI Powered Operations Centre (ROC), centralising the operations across all sites

The Operations Engineer (ROC) is pivotal in translating operational needs into tangible business results. By deeply understanding both data centre/asset operations and the enabling technologies, this role ensures that automation and remote operations are aligned with real-world business objectives.

The Operations Engineer acts as a bridge between operations and technology teams, driving continuous improvement, operational efficiency, and risk reduction. Through proactive problem-solving, stakeholder engagement, and a relentless focus on reliability and performance, the role directly contributes to enhanced customer satisfaction, cost optimisation, and the achievement of strategic business goals.

Your Day to Day

  • Act as the operational subject matter expert within the ROC, ensuring that business needs and operational realities are clearly communicated to technology and automation teams.
  • Collaborate with multidisciplinary teams to translate operational requirements into effective technology solutions, supporting the evolution of our ROC platform.
  • Drive continuous improvement initiatives, leveraging operational data and stakeholder feedback to enhance reliability, efficiency, and customer satisfaction.
  • Support incident response, troubleshooting, and post-incident analysis, ensuring lessons learned are fed back into operational processes.
  • Engage with internal stakeholders to communicate operational status, business impacts, and actionable insights.
  • Ensure compliance with legal, ethical, and regulatory standards, and champion best practices in data governance and operational integrity.
  • Contribute to the development of documentation, reporting, and dashboards that support operational decision-making and leadership visibility.
  • Identify opportunities for process optimisation and cost savings, working closely with local Operations Teams and the ROC.
Requirements
  • Bachelor's or Master's degree in Engineering, Operations, or a related field
  • 3 years' experience in data centre, asset operations, or similar industrial environments
  • Strong understanding of DC/asset operations, maintenance, and business processes
  • Proven ability to act as a bridge between operations and technology teams, translating business needs into technical requirements
  • Experience with incident response, change management, and continuous improvement methodologies
  • Excellent communication and stakeholder engagement skills
  • Knowledge of AI and agile ways of working is essential
  • Knowledge of automation and remote operations in a critical environment
  • Knowledge and experience in building automation
  • Commitment to operational excellence, integrity, and compliance
Key Competencies
  • Operational Focus: Reliability, performance, and process optimisation.
  • Business Outcome Orientation: Ability to drive and measure improvements that impact business results.
  • Adaptability: Comfortable working in a dynamic, evolving environment.
  • Teamwork: Strong collaboration and relationship-building skills.
  • Analytical Thinking: Use of data and feedback for decision-making and improvement.
  • Integrity: Commitment to ethical operations and compliance.

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