F&B Executive
1 week ago
About the role
The Wine Company is seeking a reliable Customer Executive to join our team at Dempsey Hill. This is a full-time position where you will play a key role in delivering an exceptional customer experience. Our business began from scratch in 2003, when Dempsey was lesser known.
What you'll be doing in Front-of-House
- Welcome and greet guests. Make all our guests feel comfortable and let them know you're there to take care of them.
- Inform guests of specials and menu changes. Answer questions about our food, beverages and other restaurant functions and services. Take food and beverage orders from guests through our mobile ordering system or personally, enter orders in our point-of-sale system, which relays orders to the kitchen and bar.
- Deliver food and beverages from the kitchen and bar to guests in a timely manner.
- Monitor and observe guests' dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
- Assist fellow servers as situations arise.
- Assist with clearing and resetting tables.
- Thank guests for their visits and invite them to return.
What you'll be doing besides Front-of-House
- Perform side work at the start and end of each shift as required by your Manager.
- Maintain clean service areas.
- Fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by your Manager.
What we're looking for
- Be able to communicate and understand the predominant language(s) of our guests.
- Must have a basic knowledge of dining room and service procedures and functions. Wine knowledge is a bonus.
- Possesses basic math skills and can handle money and operate a point-of-sale system.
- Be able to work in a standing position for long periods (up to 5 hours).
- Be able to lift safely and carry trays of food, frequently weighing up to 10 to 20 kg.
What we offer
At The Wine Company, we attempt to keep our crew happy. Some of the key benefits include:
- 44-hour work week
- 6 off days in a month
- 1.5 overtime rate
- 13-month bonus
- 3 staff meals
- freedom
About us
Ling Ling by The Wine Company was introduced in 2020 when it moved to a new space within the Dempsey precinct. An updated concept by the founders of The Wine Company, a well-loved 17-year-old F&B brand, the charming restaurant with its loft-high ceiling was designed in-house and offers a menu of familiar and new favourites.
To encapsulate the evolution over the years, Ling Ling by The Wine Company was born. The name was inspired by the co-founder's sister's name, as a nod to their philosophy of always treating customers like family.
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