Executive, Guest Experience

5 days ago

Central Region, Singapore Resorts World at Sentosa Pte Ltd Full time $90,000 - $120,000 per year

Responsibilities:

  • Perform the role of Department Duty Manager, acting as the main point of contact to support communication and decision-making for the Guest Experience team during daily operations and ad-hoc special events.
  • Provide leadership and direction through coaching, counselling, and conducting performance reviews to guide team development and maintain service standards.
  • Promote and maintain a safe, inclusive, and cohesive working environment for both guests and team members, ensuring a high standard of customer service is consistently delivered.
  • Monitor staffing levels, assess operational needs, and support area development planning to optimize productivity and service delivery.
  • Ensure Standard Operating Procedures (SOPs) and training documentation are current, relevant, and effectively implemented.
  • Deliver a consistently positive guest experience by creating a warm and memorable environment for all visitors.
  • Oversee operational readiness, ensuring all frontline activities are prepared for daily business and special events.
  • Demonstrate an energetic, cheerful, and guest-focused attitude, upholding the highest standards of hospitality.
  • Perform other duties as assigned to ensure seamless daily operations.

Requirements:

  • GCE O/A Levels, Diploma or Bachelor's Degree in Business, Marketing, Hospitality, or any other relevant discipline.
  • Minimum 2 years of operational and/or supervisory experience.
  • Strong leadership and people management skills, with the ability to inspire, coach, and lead a high-performing team towards achieving operational goals.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with guests, colleagues, and key stakeholders across various levels.
  • Proficiency in Microsoft Office and other relevant software systems for reporting, analysis, and communication.
  • Willingness to work shifts, weekends, and public holidays, with the ability to operate in outdoor environments and perform duties that require prolonged standing and walking.

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