Executive, Central Reservation

21 hours ago

Raffles City SGP RCS AIMPL, Singapore CapitaLand Full time $30,000 - $60,000 per year

About Us

CapitaLand Group (CapitaLand) is one of Asia's largest diversified real estate groups. Headquartered in Singapore, CapitaLand's portfolio spans across diversified real estate classes which include integrated developments, retail, office, lodging, residential, business parks, industrial, logistics and data centres. With a presence across more than 260 cities in over 40 countries, the Group focuses on Singapore, China and India as its core markets, while it continues to expand in markets such as Korea, Japan, Australia, Vietnam, Europe and the USA.

Job Description Summary

Job Description

he main role of the Executive, Central Reservation is to aid and support the Sales Department by effectively and efficiently processing all forms of reservations for all Ascott properties in Singapore. He/she is required to handle and process reservations and enquiries through various channels such as, online travel agencies, FITs, phone calls, emails etc and ensure the accuracy of the distribution and communication of information to both internal and external customers. The responsibilities also include the following:

Answer all incoming calls within the service level, and in a professional, helpful and engaging way. All emails enquiries are to be responded within the service level and complies with the company's procedures. Ensure all reservation details are entered timely and accurately into the system. Maintain a positive selling approach to maximise yield in both occupancies and rates. Ensure external and internal customer expectations are being met and guest needs are satisfied.

Other reservation or sales support related tasks:

Assist with group bookings and coordinate with various departments with regards to the requirements and billing instructions. Ensure departmental documentations and filing are in proper order (Eg: security deposit waivers and credit facility applications). Preparation of commission letters for property agents and follow-up with the Finance Department. Liaise with corporate bookers on in-house guest extension of stay and to coordinate with the respective properties. To be assigned to a Sales Manager and respond to all sales enquiries with follow-up actions, via e-mail or phone. Create and maintain company profiles in the relevant softwares (ie; SAGE and Property Management System). The Company may assign duties in addition to those listed/described above and/or vary the scope of work according to business requirements.

Job Requirements

The candidate should possess the following:

  • Preferably at least a Diploma in Hotel Management
  • Good written and oral communication skills  
  • Possess excellent telephone etiquette, with good interpersonal skills.
  • Have a customer-oriented nature.
  • Meticulous
  • Ability to multi-task and work independently
  • Good team player
  • Good leadership skills

Benefits

  • Flexible benefits with comprehensive medical coverage for self and family
  • Training and development opportunities
  • Subsidised rates at Ascott serviced residences-
  • Strong advocate of staff volunteerism
  • Wellness programmes

Closing Statement:


At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.

  • Executive, Reservation

    19 hours ago

    Raffles City SGP (RCS) - AIMPL, Singapore CapitaLand Full time $60,000 - $120,000 per year

    About UsCapitaLand Group (CapitaLand) is one of Asia's largest diversified real estate groups. Headquartered in Singapore, CapitaLand's portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.Job DescriptionManage reservation requests - Monitor team to ensure that...

  • Reservations Sales Executive

    1 week ago

    Raffles Place, Singapore The Fullerton Hotels and Resorts Full time $40,000 - $80,000 per year

    The Reservations Sales Executive is responsible for handling incoming calls from potential guests and travel agents, closing sales, and ensuring consistent revenue by effectively managing room bookings. This role involves providing booking recommendations, administering reservation requests, and ensuring accurate confirmation of all reservations.Duties and...

  • Operations Admin Executive

    2 weeks ago

    Raffles, Singapore Dosun Singapore Pte. Ltd. Full time

    **Responsibilities**: - Responsibilities- Assist in executing operational plans and admin duties - Manage reservations and ushering customers to their seats - Handle customers and suppliers’ enquiries - Ensure customer satisfaction are met through high quality and consistent food standards and services - Assist to establish and maintain strong internal...

  • Sales Trader

    3 days ago

    Raffles, Singapore GoldSilver Central Pte Ltd Full time

    **Responsibilities** - Proactively seek new clients and strengthen relationships with existing ones to expand business opportunities. - Develop and implement sales plans to achieve targets and grow market presence locally and internationally. - Connect with clients to understand their financial goals and offer relevant trading or hedging solutions. - Drive...

  • Marketing Executive

    1 week ago

    City Hall, Singapore FAC ASSURANCE PAC Full time $30,000 - $60,000 per year

    About the role Join the dynamic marketing team of FAC ASSURANCE PAC' as a Marketing Executive based in City Hall Central Region. In this full-time role, you will play a crucial part in driving the company's marketing initiatives and helping to promote its products and services to key audiences.What you'll be doingAssist in the development and execution of...

  • Executive, Event Operations

    1 week ago

    City Hall, Singapore Poulose Associates Pte Ltd Full time $40,000 - $60,000 per year

    Poulose Associates is a Singapore-based consultancy firm with regional expertise in specialised food and beverage development and international event marketing solutions. Leveraging on extensive industry networks and technical knowledge, the firm serves a premium clientele of financial institutions, global hotel chains, leading restaurants, government bodies...

  • Senior Claims Executive

    6 days ago

    Raffles Place, Singapore Samsung Reinsurance Pte Ltd Full time $80,000 - $120,000 per year

    Responsibilities:Responsible for the proper and efficient processing of both FAC and Treaty claimsManage and guide team in providing good and efficient claims service to clientsProper consideration of claims advice to ensure all claims are within coverage, adequately reserved, prompt settlement of claims and updated with good follow through on subrogation...

  • Business Growth Executive

    1 week ago

    Raffles Place, Singapore Private Advertiser Full time $40,000 - $60,000 per year

    Location: Central CBD Base Pay + IncentivesAbout the RoleStep into the role of Business Growth Executive, where you'll combine sales outreach with marketing support to generate leads and drive revenue. Perfect for fresh graduates who are target-driven and enjoy connecting with people.What You'll Be DoingIdentify and reach out to potential clients through...

  • Business Development Executive

    6 days ago

    Raffles Place, Singapore FUNNOW Group Full time $60,000 - $180,000 per year

    Eatigo – Winner of 2016 Google Most Innovative App of the Year (Thailand) seating over 1 million diners a month, eatigo is recognised as the number 1 restaurant reservations platform in South East Asia. We currently have operations in Thailand, Singapore, Malaysia, Hong Kong, Philippines.Founded in 2013, Eatigo's mission is to connect empty tables with...

  • Fund Accountant

    3 days ago

    Raffles Place, Singapore INVESTMENT COMPANY OF THE PEOPLE'S REPUBLIC OF CHINA (SINGAPORE) PTE LTD Full time $80,000 - $120,000 per year

    Investment Company of the People's Republic of China (Singapore) Pte Ltd (中国华新投资有限公司) is a fully owned subsidiary of the People's Bank of China, which acts as the Central Bank in the People's Republic of China. Our Company manages a part of foreign exchange reserve within the scope authorized by the People's Bank of China, undertakes and...