sales support coordinator

2 weeks ago

Clementi, Singapore Private Advertiser Full time

We are looking for Sales Support Coordinator to serve our marine customers.

1. Main purpose of the job:

To manage customer requests, preparing offers within an assigned geographic area. Responsible for promptly generating offers and assisting customers in buying process for spares and service offering. Strengthening relationships with customers and ensuring high levels of customer satisfaction, by promptly handling requests, claims and orders. Frequent offers follow up calls to customers and identify new opportunities and represent the company's products and services acting from office.

2. Key tasks:

-Handle day-to-day sales administration such as preparing quotations, processing orders with accuracy and timeliness

-Sales Coordination for the dedicated countries

  • Coordinate with Shipping department on order delivery

-Quick response to customer's inquiries, claims and other related questions

-Respond to complaints from customers and give after-sales support when requested

-Inform clients of unforeseen delays or problems

-Follow up with clients on the offer and delivery

  • Provide full sales and daily operational support to Area Manager

-Perform ad-hoc task given by Area Sales Manager

3. Competencies, experience and attitudes to do the job

Competencies/ Profile:

-English Proficiency: Fluent in English, with strong communication skills in international settings; additional languages are a plus.

  • IT Skills: Proficient in Microsoft Office Suite; and ERP systems.

-Knowledge of customs regulations and international transport regulations.

  • Excellent command of key IT tools, shipping software,

-Precision, and the ability to work to objectives and deadlines

-Minimum Diploma

Experience:

2+ years of experience in the naval sector, serving marine customers.

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