Export Operations Coordinator
2 weeks ago
Responsibilities
- Act as a key point of contact for assigned export accounts and ship chandlers, addressing inquiries and providing timely support.
- Prepare and process accurate quotations, proforma invoices, and sales orders in a timely manner.
- Provide comprehensive product information and ensure high standards of after-sales service to foster long-term partnerships.
- Maintain accurate and up-to-date records of all customer accounts, communications, and activities in the CRM system.
- Work closely with the operations, logistics, and finance teams to coordinate the end-to-end order fulfilment process for export shipments.
- Proactively communicate order status, shipping details, and documentation (e.g., BL, COO) to customers and internal stakeholders.
- Help resolve any issues related to shipment, delivery, or documentation to ensure a seamless customer experience.
- Monitor and report on trade flows, shipping trends, and competitor activities within assigned markets.
- Contribute to sales forecasting and budgeting processes with accurate data and insights.
- Assist in the management of contracts and maintain files of all trading terms and agreements.
- Identify and report on potential growth opportunities and new product needs based on customer feedback and market analysis.
- Provide regular feedback on product performance, pricing, and potential new product introductions to the management team.
Prerequisites
- Minimum 5 years' experience in an export coordination, international customer service, or sales support role.
- Strong understanding of international trade procedures and documentation (Letters of Credit, Bill of Lading, Certificates of Origin, etc.).
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
- Highly organized, detail-oriented, and able to manage multiple tasks simultaneously in a fast-paced environment.
- Proficient in MS Office Suite (especially Excel) and experience with a CRM system.
- A problem-solving mindset and a proactive, customer-focused attitude.
- Fluency in English is essential; additional languages are a plus.
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